Discover the latest updates from Zendesk designed to enhance your customer experience. New AI agents now come in two plans—Essential and Advanced—offering flexible automation options. Talk’s transcription service now features automatic speaker identification, keyword boosting, and automatic redaction of sensitive data. Self-service customers in the USA can now use direct debit payment options, and specialized ...
Discover the latest updates from Zendesk this month, featuring new AI agent plans designed for diverse business needs. The Essential plan offers quick automation, while the Advanced plan includes advanced features like conversation flows and analytics. Zendesk Talk introduces automatic speaker labeling and redaction for sensitive data in transcripts. Additionally, direct debit payment options are ...
As businesses explore the integration of artificial intelligence (AI) into their services, a key question emerges: will customers pay extra for AI features, or expect them to be included in existing product prices? While some companies like Intercom and Zendesk have successfully increased their average contract values by around 50% through AI enhancements, other players ...
Eric Jorgensen, VP of Enterprise Sales EMEA at Zendesk, shares his journey from military service to IT sales, highlighting his extensive experience in enhancing customer experiences. At Zendesk, he emphasizes the importance of a seamless customer service solution that combines AI, workflow automation, and human support. He notes that consumers now expect AI-driven interactions, which ...
