Articles for tag: AI Agents, business efficiency, customer satisfaction, Customer Service Solutions, knowledge graph, Zendesk, Zendesk Resolution Platform

April 3, 2025

Zendesk Unveils AI-Powered Resolution Platform to Enhance Customer Support and Agent Efficiency

Zendesk has introduced the Zendesk Resolution Platform, a powerful tool designed to help businesses deliver outstanding service and quickly resolve issues. This platform includes innovative features such as advanced Zendesk AI Agents, a comprehensive knowledge graph, and tools for governance, control, and measurement. Mitch Young, Zendesk’s Senior Vice President for APAC, emphasized that the platform ...

April 2, 2025

Market News

Ai Agents

Unlocking Zendesk Help: Essential Tips and Resources for Effective Customer Support in April 2025

Discover the latest updates from Zendesk, featuring a host of new tools and enhancements designed to streamline your customer support experience. Noteworthy changes include a centralized AI hub for managing Copilot features, the ability for admins to deactivate Agent Home, and the introduction of custom intents for improved workflow optimization. Other enhancements include new generative ...

April 2, 2025

Market News

Ai Agents

Boost Your Customer Support with Zendesk Help: Essential Tips for April 2025

Discover the latest updates from Zendesk’s monthly release. Key features include a new Copilot overview page for managing AI tools, the ability for admins to deactivate Agent Home, and the introduction of custom intents for intelligent triage. Users can also track conversation sentiment and utilize new generative AI writing tools for improved ticket comments. Enhanced ...

March 3, 2025

Market News

Ai Agents

Enhance Customer Support with Zendesk: Tips and Best Practices for March 2025

Discover the latest updates from Zendesk designed to enhance your customer experience. New AI agents now come in two plans—Essential and Advanced—offering flexible automation options. Talk’s transcription service now features automatic speaker identification, keyword boosting, and automatic redaction of sensitive data. Self-service customers in the USA can now use direct debit payment options, and specialized ...

March 3, 2025

Market News

Ai Agents

Top Strategies for Effective Customer Support with Zendesk in March 2025

Discover the latest updates from Zendesk this month, featuring new AI agent plans designed for diverse business needs. The Essential plan offers quick automation, while the Advanced plan includes advanced features like conversation flows and analytics. Zendesk Talk introduces automatic speaker labeling and redaction for sensitive data in transcripts. Additionally, direct debit payment options are ...

February 15, 2025

Market News

Ai Agents

Will Buyers Pay More for AI? Insights from Vendr’s Data Suggests Uncertain Trends in AI Pricing

As businesses explore the integration of artificial intelligence (AI) into their services, a key question emerges: will customers pay extra for AI features, or expect them to be included in existing product prices? While some companies like Intercom and Zendesk have successfully increased their average contract values by around 50% through AI enhancements, other players ...

February 3, 2025

Market News

Ai Agents

Transform Your Customer Service Experience: Insights from Eric Jorgensen on Making Zendesk Champions Extraordinary

Eric Jorgensen, VP of Enterprise Sales EMEA at Zendesk, shares his journey from military service to IT sales, highlighting his extensive experience in enhancing customer experiences. At Zendesk, he emphasizes the importance of a seamless customer service solution that combines AI, workflow automation, and human support. He notes that consumers now expect AI-driven interactions, which ...