This article explains how to create and manage actions for AI agents using the Advanced add-on. Actions are essential for enabling AI agents to perform specific tasks during user conversations. You can create actions at different levels: the AI agent level, intent level, or block level. To initiate an action, select your AI agent, navigate ...
This article explores how autonomous AI agents are transforming contact centers. The conversation about AI has shifted from simple chatbots, like ChatGPT, to more advanced AI agents capable of handling complex tasks on their own. These agents can not only generate text but also perform actions such as making sales, planning trips, booking flights, and ...
Business travel spending is expected to reach a record $1.5 trillion this year, but the traveler experience remains challenging. To improve this, the corporate travel sector must blend advanced technology with personal service. Investing in skilled workers and using AI can greatly enhance travel management, relieving managers of repetitive tasks and allowing them to focus ...
Retail is rapidly changing, with rising customer expectations and costs. To stay competitive, businesses are turning to AI agents to enhance customer experiences while managing expenses. AI agents help boost sales and lower operating costs by providing personalized support, automating tasks, and integrating with existing systems. They can answer customer inquiries, recommend products, and streamline ...
Retail is rapidly changing, and to keep up, businesses need smart tools like AI agents. These AI tools help create personalized shopping experiences, boost sales, and cut costs. From answering customer queries 24/7 to automating repetitive tasks, AI agents are essential in enhancing customer service and streamlining operations. They can work across different channels like ...
Virgin Atlantic has begun testing an AI agent named Operator to enhance its website’s flight booking process. Announced by OpenAI, Operator utilizes a model that understands web interfaces, aiding in customer interactions and potential website improvements. Early results show promise as the AI navigates the booking flow, retrieves information, and offers feedback on user experience. ...
Artificial intelligence (AI) is transforming customer relationship management (CRM) by enhancing how businesses interact with customers. Companies like Amazon, Bank of America, and Sephora are leading the way with AI-powered systems that improve customer service and personalize experiences. However, integrating AI isn’t straightforward—it requires clean data, compliance with privacy laws, and trust from employees who ...
Recent research from McKinsey suggests that generative AI could add between $2.6 trillion and $4.4 trillion to the global economy annually. Despite significant interest and usage in various business functions, many companies are still struggling to scale AI projects beyond the initial proof-of-concept stage. Traditional chatbots often lack the ability to handle complex requests and ...
Organizations are experiencing a major shift in operations with over half already using AI agents to enhance their efficiency. These tools improve how teams work by automating routine tasks, allowing human professionals to focus on more strategic and creative efforts. At PagerDuty, we’ve seen how AI can turn operations from a cost center into a ...
Talkdesk has introduced AI Agents specifically designed for the financial services industry, enhancing customer experiences with advanced technology. These AI agents are part of the Talkdesk Ascend platform and can automate common customer inquiries for banks and credit unions. With the ability to understand context, show empathy, and make informed decisions, they provide 24/7 support ...
