Discover the latest updates from Zendesk designed to enhance your customer experience. New AI agents now come in two plans—Essential and Advanced—offering flexible automation options. Talk’s transcription service now features automatic speaker identification, keyword boosting, and automatic redaction of sensitive data. Self-service customers in the USA can now use direct debit payment options, and specialized ...
Discover the latest updates from Zendesk this month, featuring new AI agent plans designed for diverse business needs. The Essential plan offers quick automation, while the Advanced plan includes advanced features like conversation flows and analytics. Zendesk Talk introduces automatic speaker labeling and redaction for sensitive data in transcripts. Additionally, direct debit payment options are ...
Microsoft’s new AI tool, Copilot, is designed to assist big businesses by taking over menial tasks through ten ready-made AI agents. While companies like law firm Clifford Chance and Pets at Home are eager to adopt this technology for efficiency, workers are left anxious about job security. The primary concern is that these AI agents, ...
As businesses prepare to deploy millions of AI agents, ServiceNow and Workday are stepping up to manage this transformation. These companies aim to develop “uber-agents” to help organizations effectively control their new workforce of intelligent agents. While this technology offers significant potential for improving operations and decision-making, it also presents challenges such as security, compliance, ...
Workday, Inc. has introduced the Workday Agent System of Record to assist organizations in managing their AI agents efficiently, whether they are from Workday or third-party sources. This centralized system aims to simplify the onboarding, governance, and optimization of AI agents, ensuring businesses can effectively oversee their digital workforce. With key features like real-time operational ...
Workday, a leader in HR software, recently laid off around 1,750 employees, nearly 8.5% of its workforce, before launching a new AI system called the Agent System of Record. This system, announced on February 11, 2025, aims to manage AI agents across Workday’s platform and third-party applications, optimizing businesses’ digital workforces. Executive chair Aneel Bhusri ...
Workday, Inc. has launched the Workday Agent System of Record, a comprehensive tool designed to help organizations manage their AI agents efficiently in one platform. As AI usage grows, businesses face challenges in deployment, security, and cost management, making centralization essential. This new system allows companies to onboard AI agents, define their roles, and track ...
Workday, a leading provider of accounting and human capital solutions, is launching the Workday Agent System of Record to help organizations manage AI agents. This new product allows businesses to oversee AI agents from Workday and other sources in one central location. It simplifies deployment, ensures security and compliance, and helps optimize the performance and ...
Workday, a leader in accounting and human capital solutions, has launched the Workday Agent System of Record, a new tool designed to help businesses manage their AI agents effectively. This system centralizes the management of both Workday and third-party AI agents, improving deployment, security, compliance, and cost control. By allowing real-time monitoring and budget optimization, ...
Workday has introduced the Agent System of Record, a centralized platform designed to help businesses manage their AI agents, both from Workday and other sources. This innovation builds on Workday’s two decades of expertise in human capital management, enabling organizations to navigate the evolving landscape of AI effectively. The new system allows companies to onboard ...
