Articles for tag: conversational AI, customer service, data security, Healthcare Technology, HIPAA Certification, Liberate, Voice AI

January 21, 2025

Unlock Secure Communication with Liberate’s HIPAA, PCI, and SOC2 Certified Voice AI Solutions for Healthcare and Finance.

Liberate, a prominent player in conversational AI, has achieved HIPAA certification, adding to its previous PCI and SOC2 certifications. This makes its voice AI solutions secure and suitable for the insurance, healthcare, and employee benefits industries. Liberate’s technology helps businesses provide faster customer service while reducing hold times. According to CEO Amrish Singh, their AI ...

January 13, 2025

Market News

Ai Agents

SuperDial Acquires MajorBoost: Expanding Voice AI Innovations for Enhanced Customer Engagement and Communication Solutions

SuperDial, a voice AI company specializing in automating phone calls for healthcare, has acquired MajorBoost, which offers an AI system for navigating complex phone trees and hold times with insurance companies. This merger enhances SuperDial’s ability to streamline phone communications in healthcare, an industry increasingly relying on AI to handle repetitive tasks. SuperDial’s technology already ...

January 13, 2025

Market News

Ai Agents

SuperDial Acquires MajorBoost: Expanding Voice AI Innovations for Enhanced Customer Engagement and Communication Solutions

SuperDial, a voice AI company, has acquired MajorBoost to enhance its automated phone call services for healthcare organizations. This acquisition aims to streamline the often tedious process of making calls to insurance companies, effectively navigating hold times and complex phone trees. With MajorBoost’s technology, SuperDial’s AI agents will improve their ability to handle calls, boosting ...

January 10, 2025

Market News

Ai Agents

Top 6 Voice AI Agents Revolutionizing Contact Centers for Large Enterprises

Voice AI agents are transforming how large companies manage their contact centers. By automating customer interactions, these advanced technologies deliver faster and more consistent support while allowing human agents to focus on more complex issues. This not only boosts operational efficiency but also enhances the customer experience by making support more personalized and accessible. In ...

January 10, 2025

Market News

Ai Agents

Top 6 Voice AI Agents Revolutionizing Contact Centers for Large Enterprises

Voice AI agents are changing the way large companies run their contact centers by automating customer interactions. This technology allows businesses to provide faster and more consistent support while freeing up human agents to tackle more complex issues. These advanced solutions make customer service more personalized and accessible. In this article, we’ll discuss effective Voice ...

January 7, 2025

Market News

Ai Agents

Unlocking the Power of Conversational AI: The Voice Agent Framework Blueprint by Pipecat

This blueprint offers a simple way to create a conversational voice agent using Pipecat, built on NVIDIA NIM microservices. Designed for production use, it integrates essential AI components such as speech-to-text, natural language processing, text-to-speech, and system management. Developers can easily deploy this voice agent for various applications like customer service, virtual assistance, and IoT. ...