Articles for tag: AI Agents, business outcomes, customer experience, operational efficiency, Prodapt, ServiceNow, Telecom

March 3, 2025

Prodapt Launches Telco AI Factory on ServiceNow to Enhance Enterprise Productivity and Transform Telecommunications Services

Prodapt, a leader in telecom consulting and managed services, has unveiled AI agents built on the ServiceNow platform to enhance operational efficiency for businesses. By utilizing the unified capabilities of ServiceNow, these AI agents enable telecom and tech enterprises to streamline workflows and improve customer experiences. The first offering, the Customer Churn Prediction Agent, is ...

February 13, 2025

Market News

Ai Agents

Optiva Integrates Agentic AI into BSS Using Google’s Gemini Models for Enhanced Telecom Solutions and Intelligent Automation

Optiva has introduced an innovative BSS platform that uses advanced agentic AI powered by Google’s Gemini models, revolutionizing the telecom industry. Unlike regular chatbots, agentic AI can act independently and make decisions, greatly enhancing operational efficiency. This new technology helps communication service providers improve customer experiences, reduce costs, and increase business productivity. With AI agents ...

January 6, 2025

Market News

Ai Agents

Three GenAI Predictions Shaping the Future of Telecom Operations by 2025

For nearly a decade, communication service providers have been focused on improving their back-office operations and enhancing customer experiences as part of their digital transformation. The introduction of generative AI is prompting a major rethink of strategies, enabling CSPs to automate tasks and create more personalized services. According to BCG, generative AI offers a significant ...

September 30, 2024

Market News

Business

Telecom giants face government hurdles as they seek financial relief, while experts warn against the perils of real estate investment.

The telecom industry is currently in discussions with the Union government, hoping for relief on outstanding dues related to adjusted gross revenues (AGR), especially after the Supreme Court dismissed a recent petition. Experts suggest that telecom service providers should focus on developing their business strategies independently rather than relying on government support. Additionally, various columns ...

September 26, 2024

Market News

Business

Trai Chairman Anil Kumar Lahoti announced telecom operators must transition to a new authorization regime upon licence expiry.

Anil Kumar Lahoti, the Chairman of the Telecom Regulatory Authority of India (Trai), announced that telecom operators can keep offering their services under their current licenses until they expire. However, they cannot decline the new service authorization rules introduced by Trai. During a recent press conference, Lahoti emphasized that there is no set deadline for ...

September 11, 2024

Market News

Business

Amid slowed capital expenditure, key ministries excel while telecom struggles, influencing GDP growth during an election-constrained quarter.

During the April to July period, the growth of central government capital expenditure (capex) was sluggish, with an overall spending of only 24%. However, several ministries excelled, notably housing, roads, railways, health, and atomic energy, which all exceeded average spending rates. In contrast, the Department of Telecommunications spent just 1%, a significant drop from the ...

September 11, 2024

Market News

Politics

India’s Telecom Revolution: Will Scindia’s 6G Vision Rise Like a Phoenix or Crash Before Lifting Off?

Union Telecom Minister Jyotiraditya Scindia announced India’s ambitious plans to achieve a significant presence in global sixth-generation (6G) mobile technology during his keynote at the AIMA National Management Convention. Following the country’s rapid rollout of 5G, Scindia aims for India to secure 10% of international patents in 6G through the Bharat 6G Alliance. He highlighted ...

September 11, 2024

Market News

Business

Telecom Minister Scindia vows to connect 25,000 villages by mid-2025, facing ongoing delays and challenges amidst ambitious rollout plans.

Telecom Minister Jyotiraditya Scindia announced plans to connect 25,000 unconnected villages with telecom and mobile internet by mid-2025, aiming for full saturation across the country. As part of this initiative, BSNL will deploy 100,000 telecom towers and invest Rs 45,000 crore. Despite 450,000 towers already in place, many villages, especially in Northeast India, remain without ...