Articles for tag: AI Agents, artificial intelligence, Automation, customer service, digital experiences, ethical implications, technology trends

Market News

Understanding AI Agents: Insights from edX to Enhance Your Knowledge and Skills in Artificial Intelligence

This article by Amanda Phagan and edited by Joey Morris explores the exciting world of AI agents and their impact on our digital experiences. AI agents are software programs that gather data, interact with their surroundings, and solve specific problems, sometimes even making decisions without human input. They can be found in everyday technology, like ...

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When AI Agents Go Rogue: Understanding the Impact on Enterprises and How to Mitigate Risks

In a recent interview, Jason Lord, CTO of AutoRABIT, highlights the cybersecurity risks tied to AI agents in real-world systems, such as hallucinations and prompt injections. These issues can create vulnerabilities, turning AI agents into potential targets for attacks. Lord stresses the importance of continuous oversight and human involvement to mitigate these risks. He explains ...

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7 Strategic Insights for Business and IT Leaders to Drive AI Transformation Success in 2025

The Enterprise Connect 2025 conference highlighted essential shifts in enterprise communications and customer experience (CX), emphasizing AI-driven transformation and workflow automation. Key insights include the rising importance of AI agents that enhance efficiency and customer engagement, the need for a balance between platform solutions and specialized tools, and the distinction between practical AI that delivers ...

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The AI Agent Race 2025: Top Leaders and Innovations Shaping the Future of Artificial Intelligence

The rise of autonomous AI agents is transforming how we interact with technology, moving beyond simple chatbots to sophisticated systems that can plan, reason, and act independently. As we enter 2025, major tech companies like OpenAI, Google, Microsoft, and Amazon are racing to develop these agents, which can perform complex tasks in various digital environments ...

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Discover the Top Innovators in AI: Highlights from the 2025 CRN AI 100 List.

In 2025, 25 leading companies are driving AI innovation across data centers, PCs, and edge computing. These firms, including giants like Cisco, Intel, and Dell, are incorporating AI-powered technology into their products to help businesses transform their IT environments. As global spending on AI technologies is expected to exceed $749 billion by 2028, these companies ...

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AI Avatars: Revolutionizing Customer Engagement for Emerging Telecom Companies

Digital humans, or AI avatars, are set to transform how we interact with telecom companies, improving customer satisfaction and boosting sales compared to traditional chatbots. Major companies like AT&T, Amdocs, and ServiceNow are already using AI to enhance customer service and automate network operations. These digital humans offer natural, conversational interactions that make users feel ...

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Revolutionizing D2C Marketing Automation: The Impact of AI Agents on Customer Engagement and Conversion Rates

D2C brands face intense competition and must meet customer demands for quick, personalized experiences. Traditional Marketing methods can slow down progress, with many salespersons spending too much time on manual tasks. The solution lies in using AI-driven Marketing automation. AI agents analyze customer behavior, predict preferences, and automate personalized Marketing, allowing brands to scale efficiently ...

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Amazon Launches Nova Act AI Agent to Enhance Browser Automation and Compete in the Tech Landscape

In our recent article titled “Mag7 and Beyond: Top 10 AI News Updates and Ratings,” we explore Amazon’s position in the evolving AI landscape. A study from a European Central Bank conference indicates that while adopting AI may initially lower productivity due to disruptions in traditional practices, companies that adapt will ultimately thrive. Additionally, OpenAI ...

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