As healthcare contact centers see a surge in calls during cold and flu season, the pressure on agents increases significantly. It’s crucial for these agents to provide accurate and empathetic service since every interaction can have serious consequences. To support them, automation and AI tools are emerging, helping improve efficiency and reduce stress. These technologies ...
Artificial intelligence (AI) is revolutionizing healthcare by automating routine tasks, improving clinical decision-making, and minimizing administrative workload. These AI systems assist in medical documentation, diagnostics, and patient communication, promising better patient outcomes and less burnout for physicians. However, challenges such as building trust, ensuring regulation, and validating effectiveness still hinder widespread adoption. This article discusses ...
Talkdesk, a leading provider of AI-powered customer experience technology, is transforming healthcare organizations with its new AI Agents for Healthcare. This innovative tool allows healthcare providers to automate common patient inquiries, such as scheduling appointments and checking benefits, without the need for live agents. By utilizing agentic AI, Talkdesk enables patients to access support 24/7 ...
Talkdesk AI Agents for Healthcare is revolutionizing the patient and member experience by integrating advanced artificial intelligence into healthcare services. Unveiled at HIMSS 2025, this innovative solution automates common inquiries, allowing patients to manage tasks like scheduling appointments and checking benefits without needing a live agent. By using agentic AI, Talkdesk streamlines processes and personalizes ...
Talkdesk, a leader in AI-powered customer experience technology, is making significant strides in healthcare by introducing AI Agents designed to automate common patient inquiries such as appointment scheduling and prescription refills. Unveiled at HIMSS 2025, these AI Agents operate 24/7, enhancing patient engagement without the need for live agents, which allows human staff to focus ...
Lumeris recently launched Tom, a groundbreaking AI-enabled platform designed to revolutionize primary care. This innovative service aims to improve access for the 100 million Americans currently lacking primary care. Tom utilizes a vast network of clinical and non-clinical data to streamline tasks like patient scheduling and care coordination, allowing healthcare providers to focus on what ...
