Understanding the Rise of AI Agents: Benefits, Challenges, and the Reality Behind the Hype
Artificial intelligence (AI) is transforming customer relationship management (CRM) by enhancing how businesses interact with customers. Companies like Amazon, Bank of America, and Sephora are leading the way with AI-powered systems that improve customer service and personalize experiences. However, integrating AI isn’t straightforward—it requires clean data, compliance with privacy laws, and trust from employees who ...