The global AI agents Market is on an exciting growth trajectory, expected to surge from USD 3.66 billion in 2023 to a staggering USD 139.12 billion by 2033. This remarkable expansion, with a projected annual growth rate of 43.88%, highlights the increasing adoption of AI technologies across various industries. North America leads the Market, accounting ...
Liberate, a prominent player in conversational AI, has achieved HIPAA certification, adding to its previous PCI and SOC2 certifications. This makes its voice AI solutions secure and suitable for the insurance, healthcare, and employee benefits industries. Liberate’s technology helps businesses provide faster customer service while reducing hold times. According to CEO Amrish Singh, their AI ...
Welcome to the AI Copilot Podcast, where we explore the latest advancements in AI Copilots and agents from Microsoft and its partners. This episode features Crystal Ahrenn discussing the upcoming AI Agent & Copilot Summit with Tom Smith. Crystal, who has over two decades of experience in ERP systems, shares insights on how HEICO integrates ...
The latest AI agents for contact centers are designed to engage in meaningful conversations and solve customer problems effectively. When combined with human agents, these AI systems can operate at their best. Instead of merely acting as a backup when AI struggles, humans should guide these AI agents as experienced colleagues. This approach reduces bottlenecks ...
ServiceNow recently announced its plan to acquire Cuein, a company specializing in AI-driven conversation data analysis. This acquisition aims to enhance ServiceNow’s vision of creating smarter, integrated AI systems that leverage real-time insights for better customer interactions. Cuein’s technology measures all types of consumer experiences, identifying areas of low satisfaction to help improve service quality. ...
ServiceNow is set to boost its artificial intelligence capabilities by acquiring Cuein, a company specializing in analyzing conversation data. This collaboration aims to enhance ServiceNow’s AI agents by improving their ability to process customer interaction data and turn it into useful insights. The acquisition is expected to complete in the first quarter of the year, ...
Artificial intelligence is revolutionizing claims and contact center operations in healthcare, leading to significant savings and increased productivity. Payer organizations using AI technologies are solving common challenges, enhancing member and provider experiences, and streamlining processes. Key areas of AI application include automating prior authorizations, intelligent claim adjudication, and improving contact center efficiency. AI tools facilitate ...
AI agents are revolutionizing customer service by automating routine tasks, which increases efficiency and satisfaction. However, they also pose risks, like generating inappropriate content or falling prey to jailbreak attacks. To maximize their benefits while ensuring safety, businesses can integrate protective measures using NVIDIA’s NeMo Guardrails and NIM microservices. This tutorial teaches how to deploy ...
Microsoft is enhancing its Copilot chatbot for Microsoft 365 commercial users by introducing pay-as-you-go AI agents through a new feature called Microsoft 365 Copilot Chat. This allows users to easily create AI agents to automate tasks using natural language, improving efficiencies for roles like customer service and field service. Companies can let employees build their ...
Numa, a leader in AI technology for auto dealerships, has launched the first AI agent platform designed to enhance communication and improve customer service. The platform features two new agents: the Appointment Agent, which books and manages service appointments while ensuring transparency, and the Call Intelligence Agent, which records and analyzes conversations between service advisors ...
