In his latest expert opinion piece, Sudarshan Dharmapuri emphasizes the importance of data unification for businesses aiming to enhance customer service. By integrating information from multiple systems and communication channels, companies can streamline their operations and respond more effectively to customer needs. This strategic approach not only improves service quality but also enables organizations to ...
Cloud Wars Minute offers daily insights into cloud technology, focusing on the latest developments. In the recent episode, the spotlight is on ServiceNow’s new AI agents. These agents come pre-configured for various enterprise functions like customer service, IT, and HR, all accessible through the Now platform. ServiceNow also introduced an AI Agent Studio, allowing users ...
A recent study published in the Quarterly Journal of Economics reveals that customer service workers using generative AI are more productive. The research shows that less experienced and lower-skilled employees see significant improvements in their work speed and quality. In contrast, highly skilled workers only experience slight speed gains but a decrease in quality. AI ...
A recent study published in the Quarterly Journal of Economics reveals that generative AI significantly boosts productivity for customer service workers. By analyzing the performance of over 5,000 agents using an AI chat assistant, researchers found that less experienced and lower-skilled employees benefited the most, improving both their speed and quality of work. Interestingly, while ...
This article explores the challenges and opportunities of using AI to improve customer interactions in retail. Although AI has advanced, it often fails to provide the genuine empathy and human touch that customers crave. Recent studies indicate that many consumers feel their experiences have worsened, mainly due to the difficulty in reaching live agents when ...
Artificial Intelligence is rapidly evolving, especially with the rise of AI Agents and Large Language Models (LLMs). While LLMs like GPT-4 excel in generating human-like text, AI Agents go further by making decisions and performing tasks autonomously. This article explains the differences between these technologies and highlights their roles across various industries, particularly insurance. In ...
Oracle has recently launched AI agents that promise to transform how businesses operate. These intelligent agents are designed to automate routine tasks, allowing employees to focus on more meaningful work that requires human creativity and judgment. Rather than replacing jobs, they enhance productivity and improve customer service by personalizing interactions and providing quick, accurate responses. ...
Artificial intelligence (AI) continues to be a key focus in the fintech industry, even years after its initial rise. As companies explore ways to integrate AI into their operations for a competitive advantage, The Fintech Times is highlighting important themes surrounding AI in February 2025. The discussions will cover various topics, including the importance of ...
In February 2025, The Fintech Times is focusing on the ongoing impact of artificial intelligence (AI) in the fintech industry. Even after its initial surge, AI continues to be a major topic as companies seek ways to integrate this technology for a competitive advantage. The discussion centers around key themes, including the importance of maintaining ...
Palona, a new startup, aims to revolutionize customer service by offering AI-powered sales agents that reflect a brand’s personality and voice, providing 24/7 support. Unlike typical chatbots that often frustrate users, Palona’s agents boast high emotional intelligence, creating genuine interactions to enhance customer experience. With a team of tech industry veterans, Palona combines advanced AI ...
