In 2025, businesses must rethink their AI strategies to stay competitive. Key areas to focus on include adopting advanced AI agents that streamline operations and improve customer service. Evaluations of AI models are crucial for ensuring accuracy and aligning with corporate goals. Cost efficiency is now achievable as AI becomes cheaper and techniques for optimizing ...
ChatGenie, co-founded by Ragde Falcis, offers a unique AI-powered customer service platform that enhances interaction without customers noticing they are chatting with bots. Unlike traditional chatbots that require users to navigate menus, ChatGenie’s multi-agent framework uses several AI agents to accurately interpret and respond to inquiries. This approach minimizes errors and “AI hallucinations.” Founded in ...
Cisco is revolutionizing customer service with its new conversational AI agent, aiming to manage most service calls by 2025. This AI system promises to eliminate long hold times and complex automated menus, allowing for more natural conversations and tackling tasks traditionally handled by humans, such as rebooking flights. During the WebexOne conference, Cisco emphasized that ...
Emirates Airlines, the world-renowned aviation company based in Dubai, has recently announced new appointments across its commercial operations team. The new appointments are aimed at strengthening the company’s leadership and enhancing its customer-centric approach. In this article, we will provide a comprehensive analysis of the new appointments, their roles, and how they will contribute to ...
