Articles for tag: AI technology, Contact Center Solutions, customer engagement, Customer Experience Suite, emotional intelligence, Google Cloud, interactive agents

April 18, 2025

Enhancing Customer Experience: Key Insights from Google Cloud Next 2023 Event

At Google Cloud Next, Google showcased its revamped Customer Experience Suite with Google AI, emphasizing enhancements in customer engagement tools. Previously known as Contact Center AI, the suite now includes advanced features like interactive conversational agents, real-time agent assistance, and insightful analytics. New capabilities introduced range from high-definition voices to AI that understands emotions. Google ...

April 9, 2025

Market News

Ai Agents

Discover Notable Main Site: Your Ultimate Guide to Inspiration, Creativity, and Expert Insights for Every Project.

Notable is transforming healthcare communication with AI-powered solutions that enhance contact center efficiency. By using intelligent voice and SMS assistants, Notable speeds up patient interactions, reduces wait times, and lowers call volumes without burdening staff. Their technology allows for real-time support using electronic health record (EHR) data, greatly improving first-call resolutions. Patients enjoy quick answers ...