Many customers hesitate to trust AI agents like Fin, even when they provide accurate answers. Often, customers prefer to hear information from human team members, which reinforces their trust. The article explores the challenges of gaining customer confidence in AI, emphasizing the importance of simplifying communication and response structures. It suggests that support teams should ...
This study explores how different personality traits affect people’s vulnerability to misinformation on social media. Using artificial intelligence agents designed with traits from the Big Five model, the researchers simulated interactions on various misinformation topics. The findings show that analytical and critical traits help in discussions, while non-aggressive persuasion methods surprisingly succeeded in countering misinformation. ...
VitaBella, a renowned Parisian agency celebrating 20 years in the luxury wine sector, has launched VitaBella AI, an innovative tool powered by ChatGPT technology. This new AI agent is designed to provide wineries around the globe with free access to comprehensive Marketing and communication support. Founder Guillaume Jourdan emphasizes the importance of effective communication for ...
