This article explores how autonomous AI agents are transforming contact centers. The conversation about AI has shifted from simple chatbots, like ChatGPT, to more advanced AI agents capable of handling complex tasks on their own. These agents can not only generate text but also perform actions such as making sales, planning trips, booking flights, and ...
Google Cloud has unveiled an impressive collection of 601 real-world generative AI use cases from top global companies, marking a significant rise from the previous year’s 101 examples. Announced at Google Cloud Next 2025, this extensive list includes industry giants like Uber, Samsung, and Citi, showcasing how generative AI is revolutionizing sectors such as automotive, ...
Recent research from McKinsey suggests that generative AI could add between $2.6 trillion and $4.4 trillion to the global economy annually. Despite significant interest and usage in various business functions, many companies are still struggling to scale AI projects beyond the initial proof-of-concept stage. Traditional chatbots often lack the ability to handle complex requests and ...
Organizations are experiencing a significant transformation in operations, driven by the adoption of AI agents. Currently, over half of companies have integrated AI, shifting from manual processes to intelligent, automated systems. AI agents enhance human capabilities, allowing professionals to focus on strategic and creative tasks while handling repetitive operations. PagerDuty emphasizes how AI agents can ...
Organizations are experiencing a major shift in operations with over half already using AI agents to enhance their efficiency. These tools improve how teams work by automating routine tasks, allowing human professionals to focus on more strategic and creative efforts. At PagerDuty, we’ve seen how AI can turn operations from a cost center into a ...
A recent PwC report predicts significant changes for businesses and employment within the next 12 to 24 months due to the rise of AI agents. These agents are expected to enhance productivity by over 50% in sectors like financial services, retail, and logistics. While they may reduce the need for some human roles, especially in ...
At the recent AI Agent Builder Summit, the excitement around agentic artificial intelligence—software that performs complex tasks autonomously—was high. However, most companies are not yet equipped to fully utilize these advanced systems. Key challenges like data management, integration, and governance still need attention before organizations can confidently adopt this technology. The journey to becoming an ...
Generative AI is transforming how businesses operate by enhancing workflows and automating tasks. By utilizing open source frameworks guided by a strategic enterprise architecture, organizations can develop flexible and effective AI agents tailored to their specific needs. These frameworks, like LangChain, AutoGen, and Haystack, support different AI applications and provide vital integration capabilities. While embracing ...
In the latest episode of the AI Agent & Copilot Podcast, John Siefert speaks with Ray Smith, VP of AI Agents at Microsoft, to discuss key insights from the AI Agent & Copilot Summit. They explore the evolving landscape of AI technology and its impact on businesses and customer interactions. Smith highlights the importance of ...
KPMG is expanding its partnership with Google Cloud to leverage AI technologies that will transform business operations across various industries, including banking and legal services. By implementing Google Cloud’s AI solutions, KPMG aims to enhance decision-making, streamline processes, and improve employee experiences. The collaboration will focus on creating scalable AI platforms using tools like Google ...
