A recent Salesforce report reveals that retail businesses are under increasing pressure due to rising costs and changing customer expectations. To stay competitive, 75% of retailers believe AI agents, capable of automating tasks across various systems, are crucial for success within the next year. Rising customer acquisition costs and complex shopping journeys are challenging retailers’ ...
This article discusses how AI agents are transforming online shopping by providing personalized experiences, enhancing customer engagement, and improving product discovery for retailers. With the rise of digital commerce, the abundance of choices can overwhelm shoppers, making tailored recommendations vital. AI tools allow retailers to enrich product information, offer seamless omnichannel support, and provide virtual ...
This article is part of the AI On blog series, focusing on the use of AI agents, chatbots, and copilots in retail. It highlights how AI enhances online shopping by offering personalized experiences, improving product knowledge, and providing omnichannel support. Retailers can utilize AI to capture valuable customer data, which helps in making tailored recommendations ...
Salesforce’s sixth Connected Shoppers Report highlights the challenges and opportunities in the retail landscape. Retailers are feeling the squeeze from rising customer acquisition costs, returns, inflation, and changing consumer preferences. To meet evolving customer needs, they are increasingly turning to AI and unified commerce strategies to streamline operations and enhance shopping experiences. While physical stores ...
At the recent eTail West conference, the excitement around artificial intelligence in retail was evident. Key presentations highlighted how AI can streamline processes like Marketing and product creation, significantly reducing time and costs. One company showcased its success in drastically speeding up product photography, highlighting AI’s potential for increasing productivity. The rise of AI shopping ...
The recent AI summit at eTail West highlighted the excitement around artificial intelligence in retail. Attendees learned how adopting a culture of experimentation can enhance productivity. One company shared their creative approach, hosting weekly contests for AI-generated content to discover efficient use cases. The impact of AI on Marketing, product creation, and website optimization was ...
Saxon.ai is dedicated to transforming the landscape of retail and e-commerce through advanced AI technology. The platform focuses on enhancing operations and optimizing customer engagement, making shopping experiences smarter and more efficient. With a user-friendly interface and innovative solutions, Saxon.ai is positioned as a leader in the integration of AI into business practices. Whether you ...
This article discusses the challenges AI faces in creating genuine customer interactions in retail and distribution. Despite advancements, many AI systems struggle with empathy, leading to dissatisfaction among consumers. A recent MIT Sloan study shows that a majority of customers feel their experiences have worsened with AI, primarily due to difficulties in reaching live agents. ...
At the NRF 2025 conference, First Insight CEO Greg Petro discussed the role of AI in retail, emphasizing its potential to enhance productivity rather than replace jobs. During the keynote, Nvidia’s Azita Martin highlighted that while AI can raise concerns, it is essential for employees to embrace it as a tool for improvement. Both speakers ...
Google Cloud is helping retailers enhance efficiency and customer experience with new AI innovations. Announced ahead of NRF 2025, these developments include Google Agentspace, which integrates AI agents to streamline operations and improve product discovery. Vertex AI Search for Commerce now features advanced search and conversational commerce capabilities, making it easier for shoppers to find ...
