At FinovateFall, experts highlighted that AI agents, or agentic AI, are emerging as powerful tools for banks and fintechs, surpassing generative AI in capabilities. OpenAI’s new AI agent, Operator, can perform tasks by using a web browser and is designed to provide significant value in financial services. The technology is already in use for tasks like customer service, content creation, loan underwriting, administrative duties, and personalized communication. Despite its potential, AI agents are still developing and often require human oversight for accuracy and security. As the technology evolves, it promises to revolutionize how financial organizations operate and interact with customers.
At FinovateFall last year, experts discussed how AI agents are set to outshine generative AI in the financial services sector. Unlike generative AI, these AI agents can perform specific tasks, offering significant value for banks and fintechs. The buzz is growing, especially after OpenAI launched its new AI Agent named Operator. This tool allows users to navigate the web to complete various tasks efficiently. OpenAI CEO Sam Altman highlighted its potential, stating that it operates much like a web browser but can handle numerous functions. Currently, Operator is available for ChatGPT Pro users and will soon roll out to Plus users.
OpenAI is not alone in this trend; other tech companies are also introducing AI agents for diverse uses beyond simple activities like making dinner reservations. Financial institutions are beginning to implement agent technology, showcasing its potential to enhance operational efficiency. Here are five promising applications of AI agents in finance:
Customer Service and Support
Financial institutions have long leveraged AI for customer support. With AI agents, banks can better understand customer inquiries, analyze conversations for root causes, and provide more effective responses.
Content Marketing and Copywriting
AI agents can research topics and transform that information into engaging Marketing content, allowing banks to reach customers effectively with tailored messages.
Loan and Credit Underwriting
Unlike generative AI, AI agents conduct in-depth analyses of credit histories and Market data, enabling banks to make swift and accurate credit decisions.
Administrative Tasks
AI agents can manage day-to-day tasks like organizing meetings or ordering office supplies, significantly reducing administrative burdens on staff.
Customer Communication
AI agents can send personalized notifications to customers about account changes or preferences, enhancing customer engagement without pre-written responses.
While these possibilities are exciting, it’s important to remember that the technology is still evolving. Manual checks are often necessary, especially in sensitive areas like underwriting. As the industry advances, financial institutions must proceed cautiously to ensure customer trust and compliance.
As AI agents continue to develop, their impact on banking and finance could be monumental, making them a hot topic for Industry conversations in the coming years.
Tags: AI Agents, OpenAI, Financial Technology, Customer Service, Banking Innovation
What are AI Agents?
AI agents are computer programs that can perform tasks, make decisions, and learn from their experiences. They can help with everything from scheduling meetings to making recommendations based on your preferences.
Why are AI Agents so important in 2025?
In 2025, AI agents will be crucial because they can work alongside people to make life easier. They can handle repetitive tasks, allowing humans to focus on more creative and meaningful work. This can lead to greater productivity and innovation.
How can I use AI Agents in my daily life?
You can use AI agents in many ways, like personal assistants on your phone that manage your calendar, smart home devices that control lighting and temperature, or chatbots that help with customer service questions any time of day.
Will AI Agents replace jobs?
AI agents might change jobs, but they will not replace all of them. Many jobs will shift toward tasks that require human touch and creativity. AI can help by taking over routine work, allowing people to spend time on more complex and interesting projects.
Are AI Agents safe to use?
Yes, but safety depends on how they are designed and used. It’s essential to choose trustworthy AI agents and ensure they follow privacy guidelines. Keeping your software updated can also help protect your information.
