Agentic AI is transforming productivity in businesses, making a real impact rather than just generating buzz. Paul Smith from ServiceNow highlights that companies adopting agentic AI are seeing efficiency boosts of up to 40%. For example, BT has sped up customer service calls by 55% with ServiceNow’s Now Assist platform. ServiceNow itself runs over 100 AI projects, saving $325 million annually and reducing finance query responses from four days to eight seconds. With a strong engineering team in India, ServiceNow is innovating rapidly, focusing on a unified platform to enhance efficiency. Their recent AI advancements include a Control Tower for managing AI deployments, aiming to revolutionize customer relationship management.
Agentic AI: Revolutionizing Productivity in Enterprises
Agentic AI has transitioned from being just a buzzword to a powerful catalyst in reshaping productivity within organizations. Paul Smith, president of global customer and field operations at ServiceNow, has shared insights into how agentic AI is not just generating interest but is creating measurable impacts across various sectors.
Efficiency Gains with Agentic AI
Smith acknowledges the initial hype surrounding AI and the fear of missing out. However, he emphasizes that companies deploying agentic AI have reported impressive efficiency gains, sometimes by as much as 40%. For instance, BT, a leading telecom provider, utilized ServiceNow’s Now Assist platform to speed up customer service calls by 55%.
ServiceNow is also leveraging AI internally, running over 100 projects that generate $325 million in annual savings. A notable achievement includes reducing the average turnaround time for finance queries from four days to just eight seconds.
India’s Role in Driving Innovation
India plays a significant role in ServiceNow’s AI endeavors, as one in five employees is based there, contributing to R&D and engineering projects. ServiceNow’s engineering team has expanded significantly, with a growth rate of 25% over the past three years, positioning India as a vital hub for innovation.
Upcoming Innovations and Strategies
ServiceNow recently announced its Yokohama release, featuring AI-first innovations such as pre-built agents and the AI Agent Studio for custom solutions. Moving forward, the company plans to release updates monthly, indicating a rapid pace of innovation.
Smith highlighted the attractiveness of ServiceNow’s single-platform architecture, which streamlines operations for various functions, helping clients save millions of hours and improve efficiency. Companies like Visa and Siemens have already benefitted from this approach.
The Future of AI and CRM
Smith notes that ServiceNow is also venturing into the CRM space, aiming to transform how companies handle customer relationships. A recent agreement to acquire Moveworks, an AI-first company, further emphasizes ServiceNow’s commitment to integrating advanced AI solutions.
As the field of agentic AI continues to evolve, businesses worldwide are eager to explore its capabilities, setting the stage for enhanced productivity and innovation.
Tags: Agentic AI, ServiceNow, productivity, efficiency gains, innovation, India, AI-first solutions, CRM transformation
FAQ about ServiceNow India’s R&D and Engineering Focus
1. Why does ServiceNow focus so much on R&D and Engineering in India?
ServiceNow sees India as a key place for talent and innovation. With 85% of its resources in R&D and Engineering, the company aims to develop new technologies and solutions more efficiently.
2. What roles are available in the R&D and Engineering teams?
There are many roles like software developers, data scientists, UX designers, and product managers. These positions help build and improve ServiceNow’s products.
3. How does working in R&D and Engineering benefit employees at ServiceNow?
Employees in R&D and Engineering get to work on cutting-edge projects, expand their skills, and be part of a creative environment. This encourages career growth and personal development.
4. What kind of projects do the R&D and Engineering teams work on?
The teams work on a variety of projects, like developing new software features, enhancing security measures, and improving user experience. The goal is to make ServiceNow’s platform more effective and user-friendly.
5. How can I apply for a job in R&D and Engineering at ServiceNow?
You can visit the ServiceNow careers page to search for job openings in R&D and Engineering. Make sure to prepare a good resume and highlight any relevant skills and experiences.