ServiceNow is enhancing its AI capabilities by acquiring Moveworks and launching new agent features. This move aims to automate more areas within enterprises, enabling teams to focus on critical tasks rather than repetitive ones. With the introduction of new agents like a security operations assistant and autonomous change management tools, ServiceNow provides businesses with tailored solutions to improve efficiency and effectiveness. Additionally, the company has made its AI Agent Orchestrator and AI Agent Studio widely available, facilitating the creation and management of AI agents. ServiceNow’s strategy focuses on leveraging AI to transform how organizations interact with technology, making workflows smoother and more efficient. Join their newsletters for the latest updates in AI advancements.
ServiceNow Expands AI Portfolio with Moveworks Acquisition
In a significant move to enhance its AI capabilities, ServiceNow has announced the acquisition of Moveworks for $2.85 billion. This acquisition comes as part of the company’s drive to expand its agent platform and improve its orchestration services. By integrating Moveworks’ technology, ServiceNow aims to leverage AI agents to streamline enterprise operations, providing more efficient solutions for various organizational needs.
According to Amit Zavery, the Chief Product Officer at ServiceNow, there is enormous potential for AI within organizations. He expressed that the new capabilities introduced with this acquisition will be pivotal for the company’s growth strategy. “We’re doubling down on AI agents because they are crucial to our platform,” Zavery stated.
With this acquisition, ServiceNow has introduced several new pre-built AI agents, including a security operations agent designed to help teams manage and respond to threats effectively. Additionally, autonomous change management agents will ease workload by automating tasks, while a proactive network test and repair agent will detect issues before they escalate.
ServiceNow is committed to expanding its library of AI agents, making it easier for companies to either use existing solutions or create customized agents tailored to their specific workflows. The goal is to automate routine tasks, allowing teams to focus on more strategic initiatives.
The company has also launched its AI Agent Orchestrator and AI Agent Studio, which are tools that help organizations manage and coordinate their AI agents. These platforms include a dashboard for analyzing agent performance, which will provide insights into how effectively agents are functioning in real-time.
ServiceNow’s efforts reflect a growing trend in the industry toward greater automation and efficiency in workplace processes. By implementing AI agents, the company hopes to transform how employees interact with technology to improve productivity and satisfaction.
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Tags: ServiceNow, AI, Moveworks, acquisitions, enterprise technology, automation, AI agents.
What is the main benefit of ServiceNow’s new AI agents?
The main benefit is that these AI agents can help businesses automate tasks, making processes faster and more efficient. This allows employees to focus on more important work.
How do the pre-built agents work?
The pre-built agents are designed to understand common requests and can respond to them automatically. They use artificial intelligence to learn from interactions, improving their responses over time.
Who can use these AI agents?
Any organization using ServiceNow can use these AI agents. They are built to help various industries, from healthcare to finance, making them versatile for many workplaces.
Do I need to have a lot of technical knowledge to set them up?
No, you don’t need to be a tech expert to set up the pre-built agents. ServiceNow provides guidance and tools to make the setup process straightforward for users of all skill levels.
Can these AI agents integrate with existing systems?
Yes, the AI agents can connect with other systems and tools that your business already uses. This makes it easier to streamline workflows and improve overall efficiency.