This article explores how autonomous AI agents are transforming contact centers. The conversation about AI has shifted from simple chatbots, like ChatGPT, to more advanced AI agents capable of handling complex tasks on their own. These agents can not only generate text but also perform actions such as making sales, planning trips, booking flights, and ...
SAFE is transforming cyber risk management with its innovative approach. By simplifying the process of creating assessments and managing outreach, SAFE eliminates the need for extensive back-and-forth communication. This allows teams to complete assessments more quickly and with greater insight, all while requiring minimal effort from team members. Dr. Heather Dart, the Senior Manager of ...
In this article, Kaz Sato shares insights from creating an AI product search demo called Shopper’s Concierge, utilizing a multi-agent design. Initially, he attempted to use a single agent for everything, but faced issues like slow response times, complex prompts, and difficulties in debugging. By redesigning the system to employ two distinct agents—a lightweight UI ...
An AI agent is an advanced type of technology that goes beyond basic chatbots. Instead of just providing information, it can perform tasks for you, like making purchases, managing bookings, or compiling reports. This makes AI agents especially useful for financial planning and analysis (FP&A) professionals, who deal with complex data and require accurate insights. ...
Microsoft is set to allow its Copilot agents to operate computers like humans, using the graphical interface to click buttons, select menus, and fill out forms. This new feature, which will be available through Copilot Studio, aims to automate tedious tasks for employees while keeping data secure in Microsoft’s cloud. The agents will be able ...
In today’s fast-paced customer service environment, prebuilt AI agents are revolutionizing how teams operate. Unlike traditional chatbots, these intelligent solutions are ready to use right out of the box, providing instant support and automating common tasks. Tools like SearchUnify’s Agent Helper seamlessly integrate with existing systems to deliver real-time insights and recommendations, enhancing agent efficiency ...
Oracle is enhancing productivity and efficiency for federal agencies with its advanced AI solutions. These tools are specifically designed to meet strict security requirements and can operate in highly sensitive environments. Oracle’s powerful AI capabilities help agencies manage budgets better, develop customized AI agents for specific challenges, and run essential workloads even in challenging conditions. ...
In today’s competitive business landscape, successful product and project management is essential for meeting customer demands and achieving company goals. Managing tasks like product roadmaps and backlogs can be overwhelming, but AI agents and advanced tools simplify these processes. This guide showcases how AI is transforming product management, making it more innovative and efficient. AI ...
At Google’s recent Cloud Next conference, the focus was clearly on artificial intelligence and efficiency. Google Cloud CEO Thomas Kurian highlighted advancements in AI agents, making them central to Google’s strategy. Notable updates included the introduction of an Agent Development Kit that enhances interoperability across services, allowing different agents to communicate and access various data ...
At Google’s recent Cloud Next conference, the company highlighted its strong focus on AI advancements and efficiency. Google Cloud CEO Thomas Kurian and CEO Sundar Pichai emphasized the potential of AI to transform what’s achievable, showcasing innovations like the AI-enhanced “Wizard of Oz” experience and new AgentSpace features. These developments include an Agent Development Kit ...
