Salesforce is launching two new AI-driven tools aimed at helping retailers enhance their operations. One tool facilitates the creation of AI agents, while the other offers a cloud-based point-of-sale (POS) system for both online and in-store shopping experiences. Features include automated order management, guided shopping, and inventory management to improve customer service. The rollout of these tools is planned from February to April. According to Salesforce, these innovations will enable retailers to create seamless shopping experiences and boost productivity across their businesses. This move aligns Salesforce with the growing trend towards AI agents in the retail industry, positioning them as a key player in digital transformation.
Salesforce Launches New AI Tools for Retailers
Salesforce, a leading player in the software industry, is set to introduce two exciting artificial intelligence (AI) tools aimed at enhancing the retail experience. The announcement was made on January 10, and the tools are scheduled to be rolled out from February to April 2025.
The first tool, known as Agentforce for Retail, simplifies the process for retailers to create AI agents. These agents can automate various tasks such as managing orders, guiding customers through shopping, scheduling appointments, and creating loyalty promotions. This feature will significantly enhance efficiency and customer service within the retail sector.
The second tool is a cloud-based point-of-sale (POS) system designed to support both online and offline shopping. This modern POS will help retailers manage inventory effectively while offering a unified shopping experience. Key features include mobile POS capabilities, clienteling, omnichannel fulfillment, and the ability to access an endless aisle of products.
Nitin Mangtani, Senior Vice President and General Manager of Retail at Salesforce, emphasized that these AI tools will unlock unprecedented operational potential for retailers. By merging AI-driven digital labor with a state-of-the-art POS system, Salesforce is helping retailers provide seamless experiences across both physical and digital platforms.
As AI continues to shape retail, Salesforce joins other tech giants like Talkdesk and Zebra Technologies in leveraging AI agents to enhance customer service and improve efficiency. These advancements promise to revolutionize how retailers interact with customers and streamline their operations.
Stay tuned for these innovative tools that aim to transform the retail landscape.
Tags: AI agents, artificial intelligence, digital transformation, retail, Salesforce, POS systems, customer experience.
What is the new AI agent from Salesforce?
Salesforce’s new AI agent helps retailers by handling customer questions and providing support. It uses advanced technology to understand and respond to customer needs quickly and efficiently.
How can cloud-based POS benefit retailers?
A cloud-based POS system allows retailers to manage sales, inventory, and customer data from anywhere. This makes it easier for them to track sales trends and improve customer service on the go.
Can the AI agent integrate with existing systems?
Yes, the AI agent can easily integrate with many other systems that retailers already use. This means businesses can enhance their operations without starting from scratch.
Is the AI agent expensive to implement?
Implementing Salesforce’s AI agent can vary in cost, but it’s designed to be affordable for businesses of all sizes. Many retailers find the investment pays off quickly through improved efficiency and sales.
How does Salesforce ensure data security for retailers?
Salesforce takes data security seriously. They use strong encryption and follow strict regulations to protect sensitive customer information, ensuring that retailers can operate safely and confidently.