Talkdesk, a leader in AI-powered customer experience technology, is making significant strides in healthcare by introducing AI Agents designed to automate common patient inquiries such as appointment scheduling and prescription refills. Unveiled at HIMSS 2025, these AI Agents operate 24/7, enhancing patient engagement without the need for live agents, which allows human staff to focus on more complex issues. By using advanced natural language processing, Talkdesk’s solutions aim to improve operational efficiency and patient outcomes. The company’s commitment to revolutionizing customer service aligns with its mission to eliminate poor experiences, enabling healthcare organizations to deliver personalized, efficient care.
Talkdesk, Inc., a leading provider of AI-powered customer experience technology, has recently unveiled its new AI Agents for Healthcare. This innovative solution aims to help healthcare organizations enhance patient care by automating common inquiries, allowing human agents to focus on more complex issues. Introduced at HIMSS 2025, these AI agents streamline processes such as appointment scheduling and prescription refills, significantly improving patient experience without needing a live agent to assist.
By using Talkdesk’s Ascend AI platform, the AI Agents can understand and respond to patients in their preferred language and communication methods. This user-friendly solution can be integrated into any existing contact center, whether cloud-based or on-premises. With just a basic prompt, organizations can deploy a tailored virtual agent that connects seamlessly with electronic health records and other systems.
Success stories, such as Evara Health, demonstrate how Talkdesk’s solutions are transforming patient services. By implementing AI technology, Evara Health has managed to handle 45% of its call volume automatically, providing quicker service and better care quality. This strategic integration illustrates how AI tools can overcome challenges in remote patient care and operational efficiency.
Patty Hayward, general manager of healthcare at Talkdesk, emphasized the revolutionary impact of agentic AI in healthcare. Organizations adopting these AI solutions can anticipate enhanced consumer experiences and improved service delivery.
As Talkdesk continues to innovate, it reaffirms its commitment to enhancing customer experience across industries. With the addition of new features like Talkdesk Autopilot for self-service and detailed customer insights via Talkdesk Interaction Analytics, Talkdesk is setting a new standard in the customer experience landscape.
Talkdesk AI Agents for Healthcare can be experienced at HIMSS 2025 in Las Vegas from March 3-7, 2025, where they will showcase their ability to transform patient care and operational practices in healthcare organizations.
Tags:
Talkdesk, AI Agents, Healthcare Solutions, Customer Experience, HIMSS 2025
What are AI agents in healthcare?
AI agents in healthcare are smart software tools that help healthcare providers give better support to patients. They can answer questions, schedule appointments, and provide important health information, making interactions faster and easier.
How do Talkdesk AI agents improve patient experiences?
Talkdesk AI agents improve patient experiences by offering quick and accurate answers to common questions. This saves patients time and ensures they get the help they need without long waits, creating a more positive experience.
Are these AI agents safe to use?
Yes, Talkdesk AI agents are designed with safety in mind. They follow strict guidelines to protect patient information, ensuring that all data is handled securely and confidentially.
Can AI agents replace human staff in healthcare?
While AI agents can take care of routine tasks, they are not meant to fully replace human staff. They work alongside healthcare workers to let them focus on more complex cases and personal care for patients.
How do I start using Talkdesk AI agents?
To start using Talkdesk AI agents, healthcare providers simply need to integrate the technology into their existing systems. Talkdesk offers support and guidance to help with the setup and ensure a smooth transition.