Reply, a global leader in AI solutions, will participate in NVIDIA GTC 2025, a key conference on AI and accelerated computing, taking place March 17-21 in San Jose, California. Roberto Del Ponte, Associate Partner at Infinity Reply, will lead a panel discussion titled “Customer Service 2.0: Transforming Experiences with AI Agents and Digital Humans” on March 19. This session will delve into how AI agents and digital humans are revolutionizing customer service by creating more human-like and emotionally intelligent interactions. Del Ponte will showcase Reply’s advancements in digital humans, including a 3D ambassador named Rose, and highlight successful applications such as the Futura digital assistant for Costa Crociere. For more details on Reply’s involvement, visit their dedicated webpage.
Reply at NVIDIA GTC 2025: Enhancing Customer Experience with AI Agents and Digital Humans
Reply, a global leader in AI-driven solutions, is making waves at NVIDIA GTC 2025, a major tech conference taking place from March 17 to 21 in San Jose, California. Roberto Del Ponte, an Associate Partner at Infinity Reply, will lead a panel discussion on March 19 titled “Customer Service 2.0: Transforming Experiences with AI Agents and Digital Humans.” This event will delve into the growing importance of AI technology in reshaping customer service, highlighting innovations that include emotionally intelligent digital agents.
During this engaging session, Del Ponte will showcase Reply’s pioneering work in creating digital humans, particularly focusing on their ambassador, Rose. Powered by NVIDIA’s advanced technology, these digital humans are designed to provide life-like interactions, offering personalized customer support through emotional engagement. The discussion will explore real-world applications and successful collaborations, such as with Costa Crociere on the Futura digital assistant, demonstrating how businesses can leverage AI to enhance customer interaction strategies.
The emphasis on AI agents and digital humans signifies a transformational moment in how companies manage customer relationships. Reply’s participation in NVIDIA GTC 2025 not only highlights their commitment to innovation but also sets the stage for the future of customer service in an increasingly digital world.
For more details on Reply’s involvement in this groundbreaking discussion and their overall presence at the conference, visit their dedicated webpage.
Media Contacts:
For additional information, contact Fabio Zappelli at f.zappelli@reply.com or Anusha Shankar at a.shankar@reply.com.
Primary Keyword: NVIDIA GTC 2025
Secondary Keywords: AI agents, digital humans, customer experience
What is NVIDIA GTC 2025 about?
NVIDIA GTC 2025 is a conference focused on technology, especially AI and how it impacts different industries. This year, it’s highlighting how AI agents and digital humans are changing customer experiences.
How do AI agents improve customer service?
AI agents can answer questions quickly and efficiently, making it easier for customers to get help. They are available 24/7 and can handle many inquiries at once, reducing wait times.
What are digital humans?
Digital humans are realistic avatars powered by AI. They can engage with customers through text or video, providing personalized service and support. They mimic human interaction and can understand emotions.
Can AI agents and digital humans handle complex issues?
Yes, they can handle many tasks, but for more complicated issues, they often work alongside human agents. This way, customers get the best of both worlds—quick responses and detailed support when needed.
How will this technology shape the future of customer experience?
This technology will make customer interactions more efficient and personalized. Companies can better understand their customers’ needs and preferences, leading to improved satisfaction and loyalty.