Reply, a global systems integrator specializing in AI solutions, will participate in NVIDIA GTC 2025, a major conference on accelerated computing and AI. On March 19, 2025, Roberto Del Ponte from Infinity Reply will lead a panel discussion titled “Customer Service 2.0: Transforming Experiences with AI Agents and Digital Humans.” This session will delve into how AI-driven interactions are reshaping customer service through lifelike and emotionally aware digital assistants. Roberto will showcase Reply’s 3D digital human ambassador, Rose, powered by NVIDIA’s technology, and highlight real-world applications like the Futura digital assistant for Costa Crociere. This event reflects Reply’s dedication to enhancing customer experiences with innovative AI solutions. For more details, visit Reply’s dedicated webpage.
Reply at NVIDIA GTC 2025: How AI Agents and Digital Humans are Transforming Customer Experience
Reply, a leading global systems integrator known for its AI-driven solutions, is set to participate in NVIDIA GTC 2025, taking place from March 17 to 21 in San Jose, California. At this significant event, Roberto Del Ponte, an Associate Partner at Infinity Reply, will present a panel discussion titled “Customer Service 2.0: Transforming Experiences with AI Agents and Digital Humans” on March 19 from 11:00 AM to 12:00 PM PT. This discussion will delve into the evolving landscape of customer interactions through the lens of intelligent AI and digital entities.
The focus of the panel will be on how digital humans and AI agents are changing the customer service environment. They provide engaging, human-like communication that enhances user experience and personalizes support. During his talk, Roberto will highlight Reply’s innovative work with digital humans, showcasing how these AI-driven entities can interact with customers proactively and empathetically.
Reply will also introduce “Rose,” its sophisticated 3D digital human ambassador created using NVIDIA’s ACE technology. Rose exemplifies how digital beings can facilitate deeper connections and engagement with users, pushing the boundaries of traditional customer service. The discussion promises to reveal real-world applications, including successful projects like Reply’s partnership with Costa Crociere to enhance customer service through AI-powered solutions like the Futura digital assistant.
With its presence at GTC 2025, Reply reinforces its dedication to advancing digital humans and emotion-aware AI solutions. For further details on Reply’s participation at the event, visit their dedicated webpage.
Media Contact: Fabio Zappelli (f.zappelli@reply.com), Tel: +390117711594
Anusha Shankar (a.shankar@reply.com), Tel: +18558649929
This event promises to showcase the capabilities of AI and its potential impact on customer service, marking a significant step towards innovative solutions in the digital landscape.
What is NVIDIA GTC 2025 about?
NVIDIA GTC 2025 is a conference focused on the latest advancements in technology, especially artificial intelligence and digital humans. It highlights how these innovations can improve customer experiences across various industries.
How are AI Agents changing customer service?
AI Agents are computer programs that can interact with customers just like humans. They provide quick answers to questions, help solve problems, and make customer service more efficient. This leads to faster responses and happier customers.
What are digital humans?
Digital humans are lifelike avatars created using AI. They can show human-like emotions and behaviors, providing a more personal touch in customer interactions. This makes conversations feel more natural and engaging, improving the overall experience.
Why should businesses care about AI in customer experience?
Using AI can help businesses save time and money. It allows for 24/7 support, personalized service, and the ability to handle many customers at once. This can lead to increased customer satisfaction and loyalty.
What is the future of customer experience with AI and digital humans?
The future looks bright! As technology develops, AI Agents and digital humans will become even smarter and more relatable. This means customer experiences will keep getting better, with more tailored interactions that meet individual needs.