Introducing Assist, a versatile AI agent now available across chat, email, and voice channels. Building on the success of last year’s AI for email, Assist now helps support teams automate over 70% of customer interactions using expert knowledge bases, integrations with platforms like Notion and Shopify, and seamless handoffs to human agents when necessary. Unlike typical chatbots, Assist delivers personalized solutions, allowing for dynamic conversations over the phone without frustrating menus. With customizable AI workflows, companies can ensure accurate responses while maintaining control over complex policies. Designed by support experts, Assist enhances customer service efficiency and effectiveness, making it a valuable tool for any organization looking to improve support operations. Request a demo today to see how Assist can elevate your customer service experience.
Today marks an exciting development in customer service technology as Assist has emerged as a fully omnichannel AI agent, now encompassing chat, email, and voice support. Previously launched for email, Assist has already been helping teams respond faster and more intelligently. With the addition of chat and voice functionalities, support teams can seamlessly automate interactions across all channels while ensuring that they can hand off to human agents as necessary.
Assist excels in chat by resolving over 70% of customer inquiries using integrated help center articles and knowledge bases. It works effortlessly with platforms like Notion and Shopify to deliver accurate, contextual responses. When more complex issues arise, Assist can facilitate smooth transitions to human representatives, ensuring customer needs are met swiftly.
As a voice agent, Assist adds a dynamic layer to support. Customers can engage with Assist using natural conversation, asking questions and changing topics without feeling constrained by robotic menus. This makes for a smoother experience, allowing users to obtain essential information instantly, such as tracking the status of a transaction.
Assist also shines in providing AI-powered workflows that give support teams flexibility and control. Users can create scenarios that dictate responses based on specific customer interactions, ensuring tailored communication. With the ability to preview automation impacts, teams can minimize risks and enhance service quality.
Built by support experts, Assist integrates a comprehensive platform that unifies the efforts of both human and AI agents. This approach empowers organizations to deliver high-quality, efficient support, helping them keep pace with growing customer expectations.
For businesses looking to enhance their customer service operations, requesting a live demo of Assist could be the first step toward transforming their support strategy.
Tags: AI customer support, omnichannel support, Assist AI agent, chat automation, voice support, customer experience, help desk solutions.
What is an AI that works for chat, voice, and email?
An AI for chat, voice, and email is a smart tool that helps businesses talk to their customers. It can respond to text messages, voice calls, and emails all in one place, making it easier to manage communication.
How does this AI improve customer service?
This AI works quickly to answer questions, solve problems, and provide information. It can handle many customers at once, so no one has to wait long for help. This leads to happier customers and better service overall.
Can I customize the AI for my business?
Yes, you can customize the AI to fit your business needs. You can change how it responds, the type of language it uses, and even the information it provides, making it personal for your brand.
Is it easy to set up and use?
Absolutely! Most AI tools are designed to be user-friendly. You usually just need to follow a few simple steps to set it up, and you’ll have guidance along the way to help you use it effectively.
Does using AI save money for businesses?
Yes, using AI can save money. It can reduce the need for a large customer service team, as the AI can manage many inquiries alone. This allows businesses to allocate resources more effectively while still providing good support.
