Prodapt, a leader in telecom consulting and managed services, has unveiled AI agents built on the ServiceNow platform to enhance operational efficiency for businesses. By utilizing the unified capabilities of ServiceNow, these AI agents enable telecom and tech enterprises to streamline workflows and improve customer experiences. The first offering, the Customer Churn Prediction Agent, is now available on the ServiceNow store. Prodapt’s deep industry knowledge and integration skills will allow for the rapid development of more AI solutions across various ServiceNow modules. This partnership aims to transform AI-driven processes in the telecommunications sector, helping companies transition from AI trials to impactful results that drive significant business outcomes.
AI Agents Revolutionize Telecom Efficiency through ServiceNow Partnership
Prodapt, a prominent player in telecom consulting and managed services, recently announced the launch of AI agents designed to enhance operational efficiency for telecom and technology enterprises using the ServiceNow platform. Launched on March 3, 2025, these AI agents aim to automate workflows and improve customer experiences across the industry.
With the powerful capabilities of the ServiceNow platform, Prodapt’s new AI agents can help companies better connect their systems and tasks. One of their key offerings is the Customer Churn Prediction Agent, which is immediately available on the ServiceNow store. This launch marks the beginning of a comprehensive strategy to develop additional AI agents focused on various areas such as Telecom Service Management and Sales Order Management.
Rajiv Papneja, CTO of Prodapt, expressed excitement over this initiative. He highlighted how ServiceNow is paving the way for transformative AI-driven solutions. By shifting from simple automation to more sophisticated orchestration, these AI agents are set to streamline workflows and enable quicker decision-making processes.
Michael Park, a senior executive at ServiceNow, also shared insights on the powerful collaboration with Prodapt. He emphasized how their joint efforts are set to lead innovation in AI integration, which can greatly enhance operational efficiency and lead to impressive business outcomes in the telecommunications sector.
Prodapt, with its vast industry expertise, has a solid commitment to build advanced AI solutions, revolutionizing how telecom businesses operate and interact with customers. With a client base that includes major names like Google, Amazon, and Verizon, Prodapt continues to establish itself as an industry leader poised for future advancements.
For more information about Prodapt and their innovative AI solutions, visit their website or check out their offerings on the ServiceNow store.
Tags: AI Agents, ServiceNow, Telecom Efficiency, Business Transformation, Workflows Automation
What is the Telco AI Factory by Prodapt?
The Telco AI Factory by Prodapt is a new initiative that uses artificial intelligence to improve productivity in telecommunications. It helps businesses streamline their operations and make better use of data.
How does the Telco AI Factory work with ServiceNow?
The Telco AI Factory integrates with ServiceNow, a popular platform for managing business processes. By combining these technologies, companies can automate tasks and enhance customer service.
What are the benefits of using the Telco AI Factory?
Using the Telco AI Factory can lead to increased efficiency, reduced costs, and improved service quality. Businesses can respond to issues faster and make smarter decisions.
Who can benefit from the Telco AI Factory?
Telecom companies and large enterprises that rely on communication services can benefit the most from the Telco AI Factory. It’s designed to support teams looking to enhance productivity.
Is the Telco AI Factory easy to implement?
Yes, the Telco AI Factory is designed for easy implementation. Prodapt provides support and guidance to help businesses get started quickly and effectively.
