Prodapt, a leader in consulting and managed services for the telecom industry, has launched AI agents on the ServiceNow platform to boost productivity and enhance customer experiences. These AI agents, starting with the Customer Churn Prediction Agent, will streamline operations by connecting various systems and tasks across enterprises. With strong expertise in the telecom sector and advanced data engineering, Prodapt aims to scale AI agent development for areas like Telecom Service Management and Sales & Order Management. By collaborating with ServiceNow, Prodapt is set to transform how telecom companies leverage AI for real business outcomes, improving efficiency and decision-making in their operations. For more information, visit Prodapt’s official website.
AI Agents Transforming the Telecom Sector with ServiceNow
In an exciting development for the telecommunications industry, Prodapt has announced the launch of AI agents built on the ServiceNow platform. This innovative initiative aims to enhance operational efficiency, automate workflows, and improve customer experiences for telecom companies and tech enterprises.
With the unified capabilities of the ServiceNow platform, businesses can seamlessly connect their systems, tasks, and departments. Prodapt’s first offering is the Customer Churn Prediction Agent, now accessible on the ServiceNow store. This agent is just the beginning, as Prodapt plans to develop more customized AI solutions that will support various functions, including Telecom Service Management and Sales & Order Management.
Rajiv Papneja, CTO of Prodapt, expressed enthusiasm about this collaboration, stating, “ServiceNow is redefining enterprise AI, turning automation into orchestration. Our AI Agents will help telcos transition from experimental AI projects to significant impacts, streamlining workflows and accelerating decision-making.”
Michael Park, Senior Vice President at ServiceNow, emphasized the powerful combination of Prodapt’s industry expertise and ServiceNow’s capabilities, highlighting their commitment to revolutionizing AI-driven transformations in telecommunications.
About Prodapt:
Prodapt is a leader in consulting and managed services specifically tailored for the telecom and technology sectors. Recognized by Gartner as a leading regional IT service provider, Prodapt serves major clients such as Google, Amazon, and Verizon. With over 6,000 experts worldwide, the company is committed to building the connected future.
For more details, visit their website at www.prodapt.com or connect on LinkedIn.
This news marks a significant shift in how the telecom sector utilizes AI, emphasizing enhanced productivity and customer engagement through effective workflow management.
Tags: AI Agents, ServiceNow, telecommunications, productivity enhancement, customer experience, technology solutions, Prodapt.
What is the Telco AI Factory announced by Prodapt?
The Telco AI Factory is a new initiative by Prodapt that uses artificial intelligence to improve productivity in telecom services. It helps companies streamline their operations and enhance customer experiences.
How does the Telco AI Factory work with ServiceNow?
The Telco AI Factory is integrated with ServiceNow, a popular platform for managing workflows and service operations. This integration allows telecom companies to easily implement AI-driven solutions to boost efficiency.
What benefits can telecom companies expect from using the Telco AI Factory?
Telecom companies can expect faster service delivery, better customer support, and more efficient operations. The AI-driven tools help identify issues early and provide solutions quickly, enhancing overall productivity.
Is the Telco AI Factory suitable for all types of telecom businesses?
Yes, the Telco AI Factory is designed to support various telecom businesses, whether they are large enterprises or smaller companies. It provides customizable solutions to fit different needs and sizes.
How can companies get started with the Telco AI Factory?
Companies interested in the Telco AI Factory can reach out to Prodapt for more information. They will guide businesses through the setup process and help them understand how to optimize their use of AI.
