Optiva, a leader in telecom billing and revenue management software, has announced the integration of agentic AI into its BSS platform, powered by Google’s Gemini technology. Unlike traditional chatbots, this advanced AI can operate independently, making decisions and completing complex tasks. With this new capability, communication service providers can enhance operational efficiency, reduce costs, and improve customer experiences. Existing clients in the Middle East and the Americas already benefit from these advancements. Looking ahead, expert predictions indicate that agentic AI will become a standard feature in enterprise software by 2028, revolutionizing customer operations and sales. Interested companies can explore Optiva’s innovations during MWC Barcelona in March 2025.
Optiva Integrates Agentic AI into Telecom Billing Solutions
Optiva, a leading provider of cloud-native billing and revenue management software for the telecom industry, has announced a significant upgrade to its Business Support Systems (BSS) platform. This update incorporates agentic AI using Google’s advanced generative AI technology, known as Gemini models. This innovative leap allows the platform to perform tasks autonomously, enhancing the capabilities of traditional software.
Unlike standard chatbots that respond to specific queries, agentic AI can take independent actions, adapt to different situations, and complete complex tasks. This technology empowers communication service providers (CSPs) to improve their operational efficiency, cut down on costs, and elevate customer experiences.
Optiva’s integration of agentic AI is already making a mark in regions like the Middle East and South America. According to research by Gartner, it is projected that by 2028, 33% of enterprise software will utilize agentic AI, which is expected to yield vast economic benefits.
Here are some key advantages of Optiva’s updated BSS:
– Enhanced Customer Experience: The AI agent Amica will automate customer queries, improving resolution times and boosting satisfaction levels. This leads to a smoother process from onboarding to ongoing support.
– Increased Operational Efficiency: The operational agent Kairos optimizes processes, enabling faster problem resolution and better resource management.
– Hyper-Personalized Engagement: The sales agent Sophos allows CSPs to create tailored offers for customers, which increases sales efficiency and promotes loyalty.
Optiva is eager to showcase its agentic AI-powered BSS at the upcoming Mobile World Congress in Barcelona, scheduled for March 3-6, 2025. Visitors can find them in Hall 2, stand 2D20.
Chrisaman Sood, AI Product Strategist at Optiva, highlights the significance of this innovation. He notes that this integration represents not just an upgrade but a foundational step towards creating an interconnected ecosystem that will provide exponential value to future telecom operations.
For telecom industry players interested in learning more about Optiva’s advanced solutions, setting up a meeting and demo at MWC Barcelona could reveal the transformative potential of agentic AI in billing and customer engagement.
Tags: Optiva, telecom industry, agentic AI, BSS, customer experience, operational efficiency, generative AI, Google Gemini models
What is Optiva Integrating Agentic AI?
Optiva is adding smart AI technology called Agentic AI to its BSS, or Business Support Systems. This setup helps businesses manage operations better and make smarter decisions.
How does this benefit businesses?
By using Agentic AI, businesses can automate many tasks, improve efficiency, and make data-driven decisions faster. This means they can respond quicker to customer needs and Market changes.
What role does Google’s Gemini Models play?
Google’s Gemini Models enhance Optiva’s AI capabilities. They’re powerful tools that help with data analysis and insights, making the AI smarter and more effective in helping businesses.
Is this integration easy to use?
Yes! The integration is designed to be user-friendly. Businesses can easily adopt the new technology without needing a lot of training.
Can businesses afford this technology?
Optiva aims to make this technology accessible for various business sizes. By improving efficiency, the long-term savings can outweigh the initial investment.
