Microsoft is enhancing its Copilot chatbot for Microsoft 365 commercial users by introducing pay-as-you-go AI agents through a new feature called Microsoft 365 Copilot Chat. This allows users to easily create AI agents to automate tasks using natural language, improving efficiencies for roles like customer service and field service. Companies can let employees build their own agents or have IT admins create them. These AI agents connect to third-party data and come with access controls for security. While specific pricing for these agents is not disclosed, Microsoft aims to encourage users to explore these features, possibly leading to upgrades to the full Copilot offering.
Microsoft Introduces Pay-As-You-Go AI Agents in Microsoft 365 Copilot Chat
Recently, Microsoft announced a significant update to its Copilot chatbot for Microsoft 365 commercial customers. The tech giant is launching pay-as-you-go AI agents as part of a new offering called Microsoft 365 Copilot Chat. This new feature will allow users to access AI agents directly from their chat conversations, all on a metered pricing basis.
Empowering Users with AI Agents
Microsoft emphasizes that this new feature makes it easier than ever for anyone to create custom agents that automate repetitive tasks. For example, a customer service representative could easily request account details from a CRM agent before a meeting, while field service agents can obtain step-by-step instructions right when they need them.
Understanding the Product Offerings
It’s worth noting that Microsoft 365 Copilot Chat adds new AI capabilities to the existing Copilot experience. The full-fledged Microsoft 365 Copilot comes with additional features for a monthly fee and provides more extensive access to company resources, such as emails and documents.
Microsoft aims to create a blended approach for organizations, combining the free Copilot Chat with the premium Copilot offering. This approach is designed to propel AI transformation within companies, streamlining workflows and improving productivity.
Creating Custom AI Solutions
With the introduction of Microsoft 365 Copilot Chat, users can build their own AI agents or allow designated AI administrators to create agents for the entire organization. These agents can integrate with third-party data, making them versatile tools for various business needs. Moreover, the chat tool supports Enterprise Data Protection, enabling IT admins to control agent access securely.
Future Potential and Growth
While Microsoft has yet to disclose specific pricing details for the AI agents, the company is optimistic that organizations will explore Microsoft 365 Copilot Chat, ultimately leading them to consider the comprehensive capabilities of Microsoft 365 Copilot. The software giant describes Copilot Chat as an excellent starting point for expanding AI use within businesses.
With these updates, Microsoft continues to enhance its offerings, making advanced AI tools accessible to a broader audience, ultimately benefiting users and organizations alike.
Tags: Microsoft 365, Copilot Chat, AI agents, productivity software, Microsoft news.
What is Microsoft 365 Copilot Chat?
Microsoft 365 Copilot Chat is a tool that helps businesses use AI-powered chatbots. It’s designed to make communication easier and faster by providing instant answers to common questions.
How does the pay-as-you-go model work?
The pay-as-you-go model lets businesses only pay for what they use. This means companies can manage costs better by only spending on the AI services they need.
What are some benefits of using AI agents in business chat?
AI agents can improve customer service by providing quick responses. They can also help save time for employees by handling routine tasks, allowing them to focus on more complex work.
Is it easy to set up Microsoft 365 Copilot Chat?
Yes, setting up Microsoft 365 Copilot Chat is straightforward. Businesses can easily integrate it with their existing tools and start using AI chatbots almost immediately.
Can I customize the AI agent for my business needs?
Absolutely! Microsoft 365 Copilot Chat allows you to customize the AI agents. You can train them to respond to specific questions and reflect your brand’s voice for a consistent experience.
