LivePerson, a top provider of conversational AI, has been recognized as a leader in G2’s Spring 2025 Grid reports across multiple categories, including AI Agents, Chatbots, and Customer Self-Service. This accolade is based on genuine customer feedback, showcasing LivePerson’s strong Market presence and commitment to delivering value. The company’s CEO, John Sabino, expressed pride in this recognition, highlighting their focus on creating personalized digital experiences for leading global brands. LivePerson’s Conversational Cloud platform is widely used, powering nearly a billion customer interactions each month. For more information on their innovative solutions, visit www.liveperson.com.
LivePerson Named Leader in Conversational AI for Spring 2025
On April 2, 2025, LivePerson, a top provider of conversational AI and digital transformation solutions, earned recognition as a Leader in multiple categories in G2’s Spring 2025 Grid reports. These categories include AI Agents, Chatbots, Conversational Marketing, Bot Platforms, Live Chat, and Customer Self-Service.
G2 is renowned for being the largest software marketplace, gathering real user feedback to highlight companies that deliver genuine value to customers. Achieving a Leader designation is an honor, as it reflects high ratings from users and a strong Market presence.
John Sabino, CEO of LivePerson, expressed his gratitude for the acknowledgment, stating, “Being named a leader across multiple categories reflects the dedication of our team and the trust our customers place in us.” He emphasized the company’s commitment to enhancing digital conversations and providing personalized experiences.
LivePerson achieved accolades in key areas:
– AI Agents: Virtual assistants allowing human-like interactions using AI.
– Chatbots: Automated agents that perform tasks through written or spoken queries.
– Conversational Marketing: Engaging customers through personalized dialogue leading to product recommendations.
– Bot Platforms: Tools for building and deploying AI chatbots.
– Live Chat: Real-time messaging with website visitors.
– Customer Self-Service: Platforms enabling users to access information without human assistance.
Additionally, LivePerson secured best-in-class rankings for AI agents, receiving recognition for being the easiest to administer and set up, and achieving the highest user adoption rates.
For more information on LivePerson’s innovative customer conversation solutions, visit www.liveperson.com.
About LivePerson
LivePerson, traded on NASDAQ as LPSN, is a leader in trusted conversational AI. Major brands like HSBC and Chipotle utilize the award-winning Conversational Cloud platform, facilitating nearly a billion conversational interactions each month to enhance business outcomes.
About G2
As the largest trusted software marketplace, G2 serves over 100 million users annually, providing authentic peer reviews to assist in making smarter software decisions.
Media Contact:
Riah Lawry
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This article highlights important achievements in conversational AI and showcases LivePerson’s Market leadership, making it a relevant read for businesses interested in enhancing their customer service solutions.
What recognition did LivePerson receive from G2 in Spring 2025?
LivePerson was recognized as a leader in several categories for AI-driven customer engagement. This shows they are highly rated by users.
What does AI-driven customer engagement mean?
AI-driven customer engagement means using artificial intelligence to interact with customers. This can help businesses understand and meet their customers’ needs better.
Why is being recognized by G2 important?
Being recognized by G2 is important because it shows that many users trust and value LivePerson’s services. It can influence new customers to choose their platform.
How does LivePerson’s technology improve customer experiences?
LivePerson uses AI to provide faster and more personalized responses to customer questions. This helps make the interaction smoother and more satisfying for customers.
Where can I learn more about LivePerson’s offerings?
You can visit LivePerson’s official website or check out their profiles on platforms like G2. There, you can find more details about their services and user reviews.