Five9 has announced the winners of its New Era of CX Awards 2024, recognizing companies and individuals making significant strides in customer experience (CX) and artificial intelligence (AI). The awards celebrate innovative organizations like The Ivy Collection, Mason Companies Inc., US Radiology Specialists, Exact Sciences, and TruConnect Communications, each showcasing how they use the Five9 Intelligent CX Platform to enhance their services. From automating customer interactions to improving employee experiences, these winners demonstrate excellence in transforming CX strategies. Five9 aims to inspire others as businesses continue to evolve in this new digital landscape. For further details on the awards and the winners, visit Five9’s website.
Five9 Unveils Winners of New Era of CX Awards 2024
Five9, the provider of the Intelligent CX Platform, recently announced the winners of the New Era of CX Awards 2024. These awards highlight companies and individuals who are innovating and redefining customer experience (CX) and artificial intelligence (AI) in business. The winners set the bar high by aligning their CX strategies with business goals and utilizing advanced technology for remarkable customer interactions.
Andy Dignan, Chief Operating Officer at Five9, expressed excitement over recognizing these leaders. He stated that the new era of CX changes how brands interact with customers. The focus is on transforming fragmented experiences into smooth, AI-driven journeys.
Here are the winners of the New Era of CX Awards 2024:
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AI-Elevated CX Trailblazer: The Ivy Collection was honored for integrating Five9 AI into its customer and employee experience strategies. By automating 20% of routine inquiries, they allowed agents to focus on personalized interactions, generating more reservations.
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Best CX Self-Service: Mason Companies Inc. effectively utilized the Five9 platform to enhance customer experiences across various channels. They automated 35% of chat inquiries, leading to significant savings and high customer satisfaction ratings.
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Best CX Platform Innovator: US Radiology Specialists stood out for leveraging the Five9 platform to improve their communication processes. Automating 75% of their outbound calls resulted in increased efficiency and a notable boost in revenue.
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Most Trusted Expert Award: Exact Sciences was recognized for its commitment to employee empowerment through improved customer interactions. Their modernization efforts led to less scheduling time and more meaningful agent-customer conversations.
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CX Leader of the Year: TruConnect Communications blended CX excellence with a mission for social good, enhancing customer service while addressing digital divide issues in underserved communities.
- Judge’s Choice Winner: IAA, an RB Global Inc. Company, earned this special recognition for outstanding performance across various categories, transforming their customer journey and achieving impressive growth metrics.
Five9 extends congratulations to all the winners and acknowledges the hard work of all participants. For further insights into the New Era of CX Awards and the ways Five9 empowers businesses to enhance customer experience, you can find more details on their website.
For ongoing updates, stay tuned to Martech News.
Tags: Five9, CX Awards 2024, customer experience, artificial intelligence, business innovation, technology in customer service, digital transformation
What are the CX Awards by Five9?
The CX Awards by Five9 celebrate companies that do an exceptional job in customer experience. It recognizes their great work in making customers happy and satisfied.
Who won the CX Awards this year?
This year, several companies were honored for their outstanding customer service. The winners showcase innovative strategies that enhance customer interactions.
How are the winners chosen?
Winners are selected based on their innovative approaches to customer experience. Five9 reviews nominations and looks at results, feedback, and the impact the efforts have made.
What is Five9’s role in customer experience?
Five9 provides cloud contact center software that helps businesses improve their customer interactions. Their technology supports companies in delivering better service and meeting customer needs.
How can I learn more about the winners?
You can visit the Five9 website or check their news releases for detailed information on the award winners. It often includes case studies and insights into their customer experience best practices.
