Cognigy has been awarded the Top Supplier Retail 2025 Award by the EHI Retail Institute, recognizing its leadership in AI-driven customer service solutions. The company shares this honor with the Schwarz Group, which utilizes Cognigy’s technology for the Lidl Instore Voice Assistant (LIVA). This AI assistant enhances store operations by allowing employees to access critical information through voice commands, streamlining workflows and improving customer service. Cognigy’s technology supports over 75% automation rates and ensures high accuracy in voice interactions. As retail embraces AI, Cognigy’s innovative solutions empower businesses to stay competitive in a rapidly evolving marketplace. CEO Philipp Heltewig expressed pride in this achievement, highlighting their commitment to delivering top-tier AI solutions.
Cognigy Recognized as Top Supplier in Retail 2025
Cognigy, a global leader in AI-powered customer service solutions, has been awarded the prestigious Top Supplier Retail 2025 Award from the EHI Retail Institute at the Reta Awards. This recognition highlights Cognigy’s innovative technology that is making a significant impact in the retail industry. Notably, Cognigy shares this honor with the Schwarz Group, as Lidl stores utilize its advanced technology for the Lidl Instore Voice Assistant (LIVA).
Seamless Operations with AI Voice Assistant
In the busy environment of Lidl stores, employees rely on instant access to information to ensure smooth operations. With LIVA, an AI Voice Assistant integrated with Cognigy’s platform, employees can easily retrieve product details, check inventory, and manage tills by simply speaking. This voice-enabled solution not only streamlines workflows but also allows staff to focus on delivering excellent customer service, ultimately enhancing the shopping experience.
Collaboration for Enhanced Communication
This groundbreaking innovation is supported by Schwarz Digits and Schwarz IT, which equips Lidl employees with the necessary tools for better communication. As LIVA integrates with multiple backend systems, store teams can work more efficiently, leading to improved operational management and customer interactions.
The Future of Retail with AI
Philipp Heltewig, CEO and Co-Founder of Cognigy, expressed pride in receiving the award with the Schwarz Group, stating that the technology demonstrates their leadership in supporting retail through AI. As retailers continue to invest in AI solutions—93% of retail executives planning to increase funding in AI—Cognigy’s AI Agents are already helping businesses worldwide streamline processes, achieving impressive automation rates and enhancing customer interactions through accurate intent identification.
To conclude, Cognigy’s recognition as a Top Supplier in retail reflects its commitment to driving innovation and efficiency in the industry through AI technology, enabling retailers to thrive in a rapidly changing environment.
Tags: Cognigy, AI technology, retail industry, Lidl, Schwarz Group, customer service, voice assistant, automation, EHI Retail Institute
What is the Cognigy and Schwarz IT Win Retail Award?
The Cognigy and Schwarz IT Win Retail Award is a recognition given to outstanding innovations in the retail industry. It celebrates companies that use technology, like chatbots and AI, to improve customer experience and business operations.
Who can participate in the award?
Any company or organization that has developed innovative solutions in retail can participate. This includes startups, established companies, and tech firms that are focused on enhancing retail operations through technology.
What are the benefits of winning the award?
Winning the award provides great visibility and credibility in the retail Market. It can help companies attract new customers and partners. Additionally, it serves as an endorsement of their innovative efforts and commitment to improving the retail experience.
How are the winners selected?
Winners are chosen by a panel of experts in the retail and technology fields. They evaluate the submitted projects based on creativity, effectiveness, and impact on the retail sector. The best innovations that stand out in these areas are awarded.
Where can I find more information about the award?
You can find more information about the Cognigy and Schwarz IT Win Retail Award on their official website. This includes details on the application process, criteria for participation, and past winners.
