Cognigy has been recognized as a Top Supplier in Retail for 2025 by the EHI Retail Institute, showcasing its leadership in AI-driven customer service solutions. At the Reta Awards, Cognigy shared this prestigious honor with the Schwarz Group, known for leveraging Cognigy’s technology in the innovative Lidl Instore Voice Assistant (LIVA). This AI solution allows Lidl employees to access vital information hands-free, improving efficiency and enhancing customer service. With the capability to streamline workflows and reduce unnecessary movements, LIVA exemplifies how AI agents are revolutionizing retail operations. Cognigy’s technology not only supports high automation rates but also empowers businesses to thrive in an increasingly AI-focused landscape.
Cognigy Honored as Top Supplier Retail for 2025
San Francisco | Düsseldorf, February 19, 2025 – Cognigy, a leader in AI-powered customer service solutions, has received the esteemed Top Supplier Retail 2025 Award from the EHI Retail Institute at the Reta Awards. This recognition highlights Cognigy’s innovative collaboration with the Schwarz Group, specifically for the Lidl stores utilizing its technology through the Lidl Instore Voice Assistant (LIVA).
In Lidl stores, the need for immediate access to information is crucial for smooth operations. With LIVA, employees can quickly retrieve product information, check stock levels, or manage tills by simply using their voice. This AI Voice Assistant minimizes unnecessary movements around the store, enhancing workflow efficiency and allowing employees to spend more time serving customers.
Schwarz Digits spearheads this innovation, supported by Schwarz IT, which equips Lidl staff with the technology they need for improved communication. LIVA, powered by Cognigy.AI and seamlessly integrated with various backend systems, helps store teams optimize their performance.
“We are incredibly proud to receive this award alongside the Schwarz Group. Our solution used for the Lidl Instore AI Voice Assistant shows how our enterprise technology can implement high-value use cases effectively,” said Philipp Heltewig, CEO and Co-Founder of Cognigy. “Together, we support our customers in staying ahead with cutting-edge AI agents.”
AI Agents are becoming essential in modern retail, driving automation and improving the experience for both customers and employees. According to Accenture, 93% of retail CxOs intend to boost their investment in AI and generative AI over the next few years. Cognigy’s AI Agents are enabling leading retailers worldwide to streamline their processes and achieve automation rates exceeding 75%, while maintaining over 96% accuracy in intent identification and routing on voice channels.
What is Cognigy?
Cognigy is a powerful platform that simplifies customer interactions through AI-driven chatbots and voice assistants. It helps businesses create automated conversations, improving customer service and making it easier for people to get answers quickly.
What is the Schwarz IT Win Retail Award?
The Schwarz IT Win Retail Award celebrates innovative technologies and solutions in the retail industry. It recognizes companies that are using technology in smart ways to enhance customer experience and streamline operations.
How did Cognigy contribute to winning the Schwarz IT Win Retail Award?
Cognigy played a key role in the success of the project by providing advanced AI capabilities that allowed for seamless customer engagement. The integration of their technology helped improve efficiency and satisfaction in retail interactions.
Who can benefit from Cognigy in retail?
Retailers, large and small, can benefit from Cognigy. It helps businesses manage customer inquiries better, supports sales teams, and provides quick access to information, making the shopping experience smoother for everyone.
How can businesses get started with Cognigy?
Getting started with Cognigy is easy. Businesses can visit Cognigy’s website, explore the resources available, and sign up for a demo. With the right guidance, implementing Cognigy into retail strategies can be quick and effective, setting the stage for improved customer relationships.
