Oracle has introduced new AI features in its Fusion Cloud Sales platform to boost customer engagement and streamline sales processes. These capabilities help sales teams create more meaningful interactions by leveraging connected data from various sources, including finance and supply chain. Key features include AI agents that facilitate customer communication, maintain up-to-date records, and provide quick insights into account status. Additionally, the platform offers multilingual support for global outreach. According to Gartner, generative AI is transforming sales technology, enabling teams to significantly reduce time spent on tasks like prospecting, ultimately enhancing productivity and customer relationships. Overall, these innovations aim to simplify sales efforts and improve efficiency.
Oracle’s New AI Features Boost Sales Efficiency in the Cloud
DUBAI, UAE, Jan. 21, 2025 – At the Oracle CloudWorld Tour, Oracle announced powerful new AI features in Oracle Fusion Cloud Sales designed to enhance customer interactions and speed up the sales process. These advanced capabilities are part of Oracle’s broader suite of Customer Experience (CX) tools and are available to customers now. By using connected data from finance and supply chain, the AI features empower sales teams to deliver personalized experiences tailored to each client’s needs.
Rob Tarkoff, executive vice president at Oracle Cloud CX, highlighted the challenges sales teams face today. “As sales processes grow more complex, it becomes harder for teams to connect effectively with customers,” he said. The new AI tools simplify these tasks, allowing sales professionals to focus on building customer relationships rather than getting bogged down by administrative duties.
The new AI innovations in Oracle Cloud Sales include:
- Customer Engagement Agent: This tool helps streamline communication by generating email templates that bypass spam filters while allowing customization for different audiences.
- Customer Records Agent: This feature aids in maintaining updated account activity records by summarizing recent activities, organizing notes, and inputting data automatically in the system.
- Customer Intelligence Assistant: This AI assistant provides a comprehensive overview of accounts, including recent activities and sentiment analysis, by drawing on data from various departments.
- Multilingual Support: AI capabilities enable teams to translate communications quickly, facilitating connections with international clients.
Gartner has noted that generative artificial intelligence is transforming sales technology, leading to better solutions for prospecting and analytics. They predict that by 2026, organizations utilizing AI will dramatically reduce the time spent on customer meetings and preparation.
Oracle’s new tools promise improved efficiency and meaningful interactions for sales teams, ultimately helping organizations enhance customer experiences and drive growth. For more information about Oracle Fusion Cloud Sales and these innovations, visit Oracle’s website.
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What are Oracle AI Agents?
Oracle AI Agents are smart tools that help sales teams connect better with customers. They use artificial intelligence to gather data and provide insights, making it easier for salespeople to understand customer needs.
How can Oracle AI Agents improve customer connections?
These agents analyze customer interactions to find patterns and trends. This helps sales teams personalize their communication, leading to stronger relationships and more meaningful conversations with customers.
Do I need technical skills to use Oracle AI Agents?
No, you don’t need technical skills. The tools are designed to be user-friendly, allowing sales teams to focus on selling rather than figuring out complicated software.
Can Oracle AI Agents help with follow-ups?
Yes! Oracle AI Agents can remind sales teams about follow-ups and even suggest the best times to reach out. This helps ensure that no potential customer is forgotten and that relationships are nurtured.
Are Oracle AI Agents cost-effective for sales teams?
Yes, they are a cost-effective solution. By improving customer interactions and potentially increasing sales, these AI agents can deliver good returns on investment for sales teams.
