Microsoft’s legal team is addressing the common frustration of searching for answers through a newly developed SharePoint agent. By leveraging AI, this agent helps users quickly find legal information, saving time and enhancing productivity. The SharePoint site is filled with valuable resources like guidelines and policies, drawing around 8,000 views monthly, resulting in significant cost savings. In tests, users found answers over two times faster using the SharePoint agent compared to traditional search methods, achieving a 100% success rate. This innovation not only improves efficiency but also allows legal teams to focus on more complex tasks, ultimately promoting better legal compliance across the organization. The SharePoint agent is a game-changer for self-service legal resources.
Microsoft’s Innovative AI-Driven SharePoint Agent Streamlines Legal Resources
We’ve all experienced the exasperation of searching for answers only to come up empty-handed. For legal professionals, this issue can lead to wasted time as they repeatedly provide answers to the same questions. To combat this, the legal team at Microsoft has developed a SharePoint agent designed to make knowledge accessible quickly and easily.
This initiative is part of a broader effort to optimize legal workflows at Microsoft. With a wealth of valuable content on SharePoint, including policies, guidelines, and self-service tools, the team has seen its Marketing section drive around 8,000 page views each month—resulting in significant cost savings.
The launch of SharePoint agents has opened up exciting possibilities. This AI-powered tool can effectively address legal inquiries, allowing individuals to tap into information swiftly. These natural language AI assistants improve discoverability and help employees make informed decisions by providing precise answers tailored to their needs.
Testing has demonstrated the SharePoint agent’s efficacy. In trials, participants found the correct answers 100% of the time using the SharePoint agent, drastically improving their response time compared to traditional search methods. These findings affirm that when employees can easily access legal information, the legal department can concentrate on more complex matters.
Microsoft’s focus on innovation hasn’t gone unnoticed. As Jared Spataro, Chief Marketing Officer of AI at Microsoft, points out, “By giving every SharePoint site an agent, employees can quickly tap into this massive knowledge base.” The integration of AI seeks to significantly streamline interactions and ensure quick answers across the organization.
Looking ahead, Microsoft plans to expand its offerings around SharePoint agents. With the potential for enhanced integration and analytics, organizations can expect more support and insights that cater to their unique challenges.
In summary, Microsoft’s SharePoint agent is not just a tool; it’s a transformative solution enhancing the efficiency of legal operations, aiming to improve access to resources while minimizing the need for live support.
For organizations looking to leverage SharePoint agents, key steps include maintaining curated content, utilizing ready-made agents, and actively seeking user feedback to foster continuous improvement.
Connect with author Brent Sanders on LinkedIn to learn more about this exciting development.
Tags: Microsoft, SharePoint, AI, Legal Technology, Workflow Optimization, Knowledge Management
What is SharePoint and how does it help?
SharePoint is a Microsoft tool that lets teams share information and work together more easily. It helps organize documents and projects, making it quicker for everyone to find what they need.
How does the legal team use SharePoint?
Our Microsoft legal team uses SharePoint to store important legal documents and answers to common questions. This way, clients can access what they need faster without waiting for a response.
Can clients search for answers using SharePoint?
Yes! Clients can use SharePoint to search for answers on their own. The system is designed to make it simple to find documents, guidelines, or any information related to their legal questions.
What are the benefits of using SharePoint for client support?
Using SharePoint boosts efficiency in several ways:
– Clients find answers quickly.
– It reduces the time our team spends on repetitive questions.
– It keeps all necessary documents in one easy-to-access place.
Is training available for clients on how to use SharePoint?
Yes, we offer training and support for clients to help them get the most from SharePoint. Whether through guides or live sessions, we ensure clients feel confident using the platform.