AI is shifting from just assisting us to taking action on its own. Now, AI can handle tasks like selecting groceries, managing emails, scheduling meetings, and drafting responses, making it a powerful tool for efficiency. The term “agentic AI” refers to systems that not only automate tasks but also make independent decisions and adapt to new situations. This technology is transforming industries like healthcare and finance by streamlining workflows and improving decision-making. For businesses, integrating agentic AI means considering cost, reliability, and potential consequences, leading to optimized operations. Embracing this change presents an opportunity for innovation while also highlighting the need for ethical development and collaboration among stakeholders.
By Sailesh Raghavan
Artificial intelligence (AI) is evolving quickly, moving from simple assistance to taking action on its own. Today, AI agents are capable of tasks such as selecting groceries, tracking consumption, comparing prices, handling emails, and even scheduling meetings. These advancements are not a part of some distant future; they are here and now.
While generative AI often steals the spotlight, it is agentic AI that truly revolutionizes how we work. This type of AI goes beyond mere task completion; it automates workflows, makes independent decisions, and operates with minimal human supervision. Although the terms "AI agents" and "agentic AI" are often used interchangeably, they have distinct meanings. AI agents typically handle multi-step tasks independently, such as digital assistants. In contrast, agentic AI encompasses a broader category focused on systems that can take initiative, adapt, and make decisions on their own.
Generative AI excels at creating text, images, and code but lacks the autonomy seen in agentic AI. The real advantage comes when these realms intersect. Agentic AI can utilize generative AI capabilities for effective communication and problem-solving.
So, why should businesses pay attention? Implementing agentic AI can enhance efficiency by automating complex tasks in several ways:
- Handling multiple tasks: Traditional automation tends to follow linear workflows, while AI agents manage various workflows at once.
- Understanding natural language: Agentic AI can process commands in simple language, making it easier to deploy in complex scenarios.
- Integrating with existing systems: These agents can analyze information and operate within a wider digital framework.
- Enhancing decision-making: Agentic AI can provide real-time insights and take action. It can resolve issues automatically, leaving only critical matters for human review.
Businesses interested in adopting agentic AI must evaluate three key factors: the cost versus the value of automation, the reliability of the AI, and the potential consequences of failures. By doing so, agentic AI can streamline workflows, lower costs, and improve responsiveness.
Agentic AI is not just limited to IT; it is influencing various sectors. In healthcare, for instance, AI agents can streamline patient workflows and automate medical coding. In finance, these AI systems can monitor for compliance issues and reduce the risk of fraud.
The rise of agentic AI offers a unique chance to reshape work, spark innovation, and address complex global challenges. However, maximizing its potential requires a responsible approach. Collaboration among governments, businesses, and researchers will be crucial to ensure ethical development, transparency, and trust.
Historically, each significant technological advancement, from the printing press to the internet, has stirred both excitement and concern. Agentic AI is no exception. Instead of fearing its capabilities, businesses should take an active role in shaping how AI integrates into society.
The writer is VP – Technology, Publicis Sapient
Tags: AI, Agentic AI, AI Agents, Business Automation, Technology News, Future of Work
FAQ About Beyond Automation: The Future of Work is Intelligent
What is “Beyond Automation”?
“Beyond Automation” refers to the idea of using advanced technologies and intelligence to improve how we work. It’s not just about robots or machines doing tasks, but also about enhancing human abilities with smart tools.
How will intelligent technology change jobs?
Intelligent technology will change jobs by automating repetitive tasks, allowing workers to focus on more creative and complex activities. This means people can use their skills in new ways and develop different roles.
Are jobs at risk because of automation?
While some jobs may disappear due to automation, many new positions will also be created. Technology will change the job landscape, but it can also lead to more opportunities, especially in tech and innovation sectors.
What skills will be important in the future of work?
Skills like critical thinking, creativity, and emotional intelligence will be important as technology takes over routine tasks. Being adaptable and tech-savvy will also help workers thrive in the intelligent work environment.
How can companies prepare for this future?
Companies can prepare by investing in employee training, embracing new technologies, and fostering a culture of innovation. Encouraging lifelong learning will help employees adapt to changes and stay relevant in their fields.