LivePerson, a leader in conversational AI, has received top recognition in G2’s Spring 2025 Grid reports for its exceptional AI agents, chatbots, conversational Marketing, and customer self-service platforms. This honor reflects high user ratings and significant Market presence. CEO John Sabino expressed pride in the team’s efforts and customer trust, highlighting their commitment to enhancing digital conversations for major brands. LivePerson also excelled in key categories like ease of use and user adoption. Their Conversational Cloud platform supports global companies, facilitating nearly a billion interactions monthly. For more information about LivePerson’s solutions, visit their website at liveperson.com.
Real customer reviews highlight LivePerson’s top performance in AI agents, chatbots, and more.
NEW YORK, April 2, 2025 /PRNewswire/ — LivePerson, a leader in conversational AI, has achieved notable recognition in G2’s Spring 2025 Grid reports, being named a Leader in several categories including AI Agents, Chatbots, and Customer Self-Service.
G2, the largest software marketplace globally, evaluates companies based on real user feedback to identify those that provide genuine value. The Leader designation is awarded to vendors that consistently receive high ratings while showing strong Market presence.
John Sabino, CEO of LivePerson, stated, “We’re proud of this recognition from G2 and our customers. Our team’s commitment to enhancing digital conversations is being acknowledged, and we look forward to creating even more personalized experiences for our clients.”
LivePerson was named a Leader in the following categories:
- AI Agents: These virtual assistants help engage customers with a human-like conversation.
- Chatbots: These agents perform tasks and provide information based on user requests.
- Conversational Marketing: Personalized interactions that guide customers towards specific product recommendations.
- Bot Platforms: Tools for building and deploying AI chatbots.
- Live Chat: Real-time messaging with website visitors.
- Customer Self-Service: Platforms for users to access information and perform tasks independently.
Additionally, LivePerson excelled in G2’s rankings for AI agents and conversational support, winning awards for:
- Easiest Admin
- Easiest Set Up
- Highest User Adoption
For more details about LivePerson and their solutions for enhanced customer conversations, visit their website at www.liveperson.com.
About LivePerson
LivePerson is a leader in conversational AI and digital transformation, utilized by major brands like HSBC and Chipotle. They facilitate nearly a billion conversational interactions every month, helping businesses achieve better outcomes through rich data analytics.
About G2
G2 is the largest software marketplace, with over 100 million users annually. Companies like Salesforce and Zoom partner with G2 to enhance their reputation and drive growth through peer reviews.
Media Contact:
Riah Lawry
riah.lawry@liveperson.com
SOURCE LivePerson, Inc.
Frequently Asked Questions about LivePerson’s Recognition by G2
What is LivePerson recognized for by G2 in Spring 2025?
LivePerson is recognized as a leader for its AI-driven customer engagement solutions. G2 highlighted its effectiveness in helping businesses connect better with their customers.
How does LivePerson’s AI improve customer interactions?
LivePerson’s AI technology helps automate conversations, making it easier for businesses to respond quickly to customer needs. This leads to faster resolutions and better customer satisfaction.
Why is G2’s recognition important for businesses?
G2’s recognition helps businesses identify trusted solutions in the Market. Being ranked as a leader means LivePerson is proven to deliver high-quality customer engagement services.
What types of businesses can benefit from LivePerson?
Any business that wants to enhance its customer support can benefit from LivePerson. This includes retail, finance, healthcare, and more, as their AI tools can adapt to various industries.
How can I learn more about using LivePerson?
To learn more about LivePerson and its solutions, visit their website or request a demo. They offer resources to help businesses understand how to implement their AI-driven technology effectively.
