Discover the latest updates from Zendesk designed to enhance your customer experience. New AI agents now come in two plans—Essential and Advanced—offering flexible automation options. Talk’s transcription service now features automatic speaker identification, keyword boosting, and automatic redaction of sensitive data. Self-service customers in the USA can now use direct debit payment options, and specialized Zendesk Suite plans are available for internal employee services. Additionally, two-factor authentication for help center sign-ins is now mandatory for security, while newly introduced auto-tracking in workforce management allows flexible activity tracking. Explore these exciting features to streamline your operations and improve customer interactions.
Discover What’s New at Zendesk: Exciting Updates for Businesses
Stay updated with Zendesk’s latest features that can enhance your customer service experience. This month saw significant advancements aimed at improving automation, security, and user engagement.
AI Agents: Flexible Plans to Suit Your Needs
Zendesk has introduced two flexible plans for AI agents, catering to different business sizes and needs. The Essential plan is included in all Zendesk Suite and Support plans, allowing you to automate responses quickly with cutting-edge AI technology. For businesses that require more advanced features, the Advanced plan offers enhanced capabilities like customized conversation flows and in-depth analytics.
Talk Features: Improved Call Transcriptions
The Talk transcription service now includes several helpful features. Automatic speaker labeling identifies who is speaking during calls. Keyword boosting highlights important terms, improving transcription accuracy. Additionally, the new automatic redaction feature protects sensitive information by automatically removing personally identifiable information from transcripts.
Accounts and Billing: New Payment Options
For customers in the USA, direct debit payment via ACH is now available for self-service accounts. This allows for easier management of transactions. Plus, Zendesk now offers specialized plans tailored for internal employee services in HR, Finance, Legal, and IT.
Security Enhancements: Two-Factor Authentication
To enhance security, Zendesk allows admins to require two-factor authentication for end-user sign-ins. This means users will need a passcode from an authenticator app for added security when accessing help centers.
Workforce Management: Auto-Tracking Features
A new auto-tracking setting in Zendesk’s Workforce Management allows managers to determine which users can track their activity manually. This flexibility can help improve overall efficiency in managing team workflow.
Messaging: Streamlined Communication
New updates to messaging features allow for threaded comments on public Facebook channels, automatically creating tickets from comments on posts. This ensures that no customer query goes unnoticed.
These updates illustrate Zendesk’s commitment to evolving with the times, providing tools that enhance user experience and improve operational efficiency. For monthly insights, make sure to follow the What’s New section to keep up to date with all the latest features.
Tags: Zendesk, AI agents, customer service updates, transcription service, security, workforce management, messaging features.
What is Zendesk?
Zendesk is a customer service platform that helps businesses connect with their customers. It provides tools for support, communication, and managing customer interactions in one place.
How can I start using Zendesk?
To start using Zendesk, visit their website and sign up for an account. You can choose a plan that fits your business needs. After that, set up your support channels and customize your dashboard.
Can Zendesk help with managing customer feedback?
Yes, Zendesk helps you gather and manage customer feedback easily. You can create surveys and view customer satisfaction scores to improve your services.
Is Zendesk easy to integrate with other tools?
Absolutely! Zendesk can integrate with many other tools and apps. This makes it convenient to connect your sales, Marketing, and support systems within one platform.
What support options does Zendesk provide?
Zendesk offers various support options like live chat, email, phone support, and a knowledge base. You can choose the best option for your customers to reach you.