Optiva Inc., a leading provider of cloud-native billing and revenue management software for the telecom industry, has announced the integration of advanced agentic AI powered by Google’s Gemini models into its BSS platform. This new technology enables communication service providers to perform tasks independently, enhancing operational efficiency and customer experience. With AI agents like Amica for customer care and Sophos for sales, operators can automate processes, resolve issues faster, and offer personalized services. The agentic AI-driven solutions are already in use among Optiva’s clients in the Middle East and the Americas, promising significant productivity gains and helping telecom operators adapt in a competitive landscape. For more details, interested parties can schedule a demo at MWC Barcelona in March 2025.
Optiva Inc. Unveils Agentic AI-Powered BSS Platform for Telecom Efficiency
Optiva Inc., a leader in telecom software, recently announced significant advancements in its Business Support Systems (BSS) platform. The company has integrated cutting-edge agentic AI technology powered by Google’s Gemini models. This integration aims to enhance the efficiency and effectiveness of communication service providers (CSPs) across the globe.
What is Agentic AI?
Unlike traditional chatbots that only respond to queries, agentic AI can operate autonomously. This means it can adapt to changes, complete complex tasks, and make decisions proactively. By employing agentic AI, Optiva offers CSPs a powerful tool to improve operational efficiency, reduce costs, and enhance customer experiences.
Transforming Telecom Operations
Optiva’s agentic AI-powered BSS is already being utilized by customers in regions like the Middle East and the Americas. According to forecasting from Gartner, it is estimated that by 2028, 33% of enterprise software applications will include some form of agentic AI, a significant rise from just 1% in 2024. This technology is poised to revolutionize industries through increased productivity and economic growth.
Key Benefits of Optiva’s BSS
1. Enhanced Customer Experience: The AI agent named Amica automates common customer queries, leading to faster resolution times and increased satisfaction.
2. Increased Operational Efficiency: Another agent, Kairos, focuses on improving operational workflows, which reduces ticket resolution time and optimizes resource allocation.
3. Hyper-Personalized Engagement: The sales-focused agent, Sophos, enables CSPs to create tailored offers for customers, enhancing sales efficiency and fostering loyalty.
As the telecom industry evolves, the integration of agentic AI with Optiva’s BSS platform marks a major step towards creating intelligent ecosystems. Chrisaman Sood, AI Product Strategist at Optiva, emphasizes the importance of this technology for developing interconnected solutions that benefit telecommunications firms.
Interested industry players can learn more about Optiva’s agentic AI-powered solutions by scheduling a demo at the upcoming MWC Barcelona conference on March 3-6, 2025.
About Optiva Inc.
Optiva Inc. has been delivering cloud-native revenue management software for the telecommunications sector since 1999. With offerings that optimize digital and 5G opportunities, the company aims to help telecom providers succeed in a competitive Market.
For additional information or media inquiries, contact Misann Ellmaker at media@optiva.com.
Primary Keyword: Optiva Inc. Agentic AI
Secondary Keywords: telecom efficiency, BSS platform, customer experience
FAQ about Optiva’s Agentic AI for Telecom BSS
What is Agentic AI by Optiva?
Agentic AI is a new technology launched by Optiva to help telecom companies manage their business support systems (BSS) better. It uses smart algorithms to make operations easier and faster.
How does Agentic AI improve telecom services?
It streamlines different processes like billing, customer service, and network management. This means telecom companies can respond quickly to customer needs and improve overall service quality.
Who can benefit from using this AI technology?
Telecom providers of all sizes can benefit. Whether it’s a small company or a large corporation, Agentic AI helps optimize their operations, reduce costs, and enhance customer satisfaction.
Is Agentic AI easy to use?
Yes, it is designed to be user-friendly. Telecom companies can easily integrate it into their existing systems without complicated setups or learning curves.
What makes Agentic AI stand out from other AI solutions?
Agentic AI focuses specifically on the telecom industry. It combines deep industry knowledge with advanced technology, ensuring that telecom companies get the most relevant and effective solutions for their needs.
