This week’s No Jitter Roll covers exciting updates in enterprise communication and collaboration. Kore.ai launched its no-code AI for Process platform, while Intermedia introduced a new contact center for Microsoft Teams. 8×8 enhanced its CX platform, and Twilio debuted interactive features for RCS messaging. RingCentral unveiled Studio and AI Clips for event management, and NUWAVE launched Teleport to streamline PBX-to-UC migration. In acquisitions, Wrike completed its purchase of Klaxoon, and TELUS partnered with Movius for a secure communications solution. Reports highlight rising investments in AI agents, challenges with existing contact center tech, and new priorities for Chief Experience Officers in optimizing customer experiences.
This Week’s No Jitter Roll: Highlights in Enterprise Communication and Collaboration
Welcome to this week’s No Jitter Roll, your go-to source for the latest updates in enterprise communication and collaboration technologies. We cover noteworthy launches and enhancements that can help businesses elevate their operations significantly.
Kore.ai Launches AI for Process
Kore.ai has rolled out its new platform, AI for Process. This no-code solution allows businesses to create, deploy, and manage custom AI agents easily. The platform offers specialized agents like Orchestrator Agents for workflow coordination and Knowledge Agents for information processing. It also boasts features like integration capabilities with popular cloud providers such as AWS and Google Cloud, enabling organizations to employ advanced functionalities without extensive technical input.
Intermedia’s Contact Center for Microsoft Teams
Intermedia expands its offerings with the introduction of contact center features for Microsoft Teams. This solution brings together unified communication and customer experience, allowing companies to manage customer interactions via voice, chat, SMS, and email all in one platform. Noteworthy features include enterprise-grade calling functionalities, AI-driven tools for sentiment analysis, and continuous improvement insights for supervisors.
Twilio Enhances RCS Messaging
Twilio has introduced interactive features for Rich Communication Services (RCS). The new tools enable businesses to create dynamic, media-rich messages through Rich Content Cards and Carousels. These upgrades will allow companies to deliver tailored messaging experiences that are more efficient and engaging for their customers.
8×8 Upgrades Platform for Customer Experience
The 8×8 platform has seen significant enhancements aimed at improving customer experience. Updates include an expanded Digital Payments capability and enhanced knowledge base tools for more efficient customer service. With these upgrades, 8×8 continues to lead in offering intuitive solutions that enhance user interaction.
RingCentral’s New Studio and AI Clips Features
RingCentral has launched new features on its Events platform. Studio is designed to streamline virtual event management, offering tools for engagement analytics and real-time interaction. AI Clips provide users with the ability to create highlight snippets from event recordings effortlessly.
NUWAVE’s Teleport for Migration
NUWAVE has introduced Teleport, a game-changing feature that simplifies the migration from traditional PBX systems to modern unified communications platforms. This tool integrates seamlessly with major systems like Microsoft Teams and Cisco Webex, making the transition smoother for businesses.
Wrike’s Acquisition of Klaxoon
Wrike has finalized its acquisition of Klaxoon, bringing visual collaboration tools into its platform. This integration promises enhanced structured work management, allowing teams to collaborate more effectively through various engaging mediums.
TELUS Partners with Movius
TELUS has partnered with Movius to present TELUS Unified MultiLine, a secure communication solution tailored for Canadian businesses. This platform integrates voice calling and SMS functionalities with various popular business applications, promoting a secure and efficient communication environment.
AI Trends from Recent Reports
Report insights highlight growing interest in AI applications across enterprises. UiPath’s research indicates that IT security and integration concerns remain top-of-mind for many organizations. Additionally, the ISG study notes an uptick in low-code/no-code platform adoption, illustrating a push towards more automated and user-friendly solutions.
Join our journey as we explore these exciting developments in enterprise communication technology. Stay tuned for more insights and analysis each week on No Jitter!
Tags: Enterprise Communication, AI Solutions, Microsoft Teams, Customer Experience, Cloud Technologies, Virtual Events, PBX Migration, Interactive Messaging
What are Kore.ai’s AI agents?
Kore.ai’s AI agents are smart digital assistants that help businesses automate tasks and provide customer support. They can chat, answer questions, and perform various tasks to improve customer experiences.
How does Intermedia’s Contact Center for Teams work?
Intermedia’s Contact Center for Teams is designed to work seamlessly with Microsoft Teams. It allows businesses to manage customer calls, chats, and emails all in one place, making communication easier and more effective.
Who can benefit from using these AI agents and contact center solutions?
Both small and large businesses can benefit. They help improve customer service, increase efficiency, and save time and costs. Companies looking to enhance their communication and support can find these tools very useful.
What features do Kore.ai’s AI agents offer?
Kore.ai’s AI agents can handle live chat, voice calls, and perform tasks like booking appointments or providing information. They learn from past interactions to get better over time and can be customized to fit specific business needs.
How can businesses get started with these solutions?
Businesses can start by signing up for Kore.ai or Intermedia’s services through their websites. They typically offer demos and support to help new users set everything up quickly and effectively.
