Numa, a leader in AI technology for auto dealerships, has launched the first AI agent platform designed to enhance communication and improve customer service. The platform features two new agents: the Appointment Agent, which books and manages service appointments while ensuring transparency, and the Call Intelligence Agent, which records and analyzes conversations between service advisors and customers. With these innovations, Numa aims to help dealerships reduce missed appointments and increase service revenues. After a successful year of growth, including significant funding and industry recognition, Numa is set to demonstrate its transformative solutions at the upcoming 2025 NADA Show in New Orleans. For more information, visit Numa’s website.
Numa Unveils Groundbreaking AI Agent Platform to Transform Dealership Operations
SAN FRANCISCO, Jan. 14, 2025 — Numa, a leader in AI-native auto dealerships, has announced the launch of its first AI agent platform tailored specifically for auto dealerships. This innovative platform aims to resolve communication gaps and enhance customer service within the dealership environment.
The newly introduced AI agents, known as the Appointment Agent and the Call Intelligence Agent, are designed to streamline operations, improve customer experiences, and ultimately boost revenue for dealerships. Research shows that dealerships can lose up to 216 appointments each month, resulting in over $1 million in potential revenue lost annually. Numa’s technologies aim to change that.
Numa Appointment Agent
The Appointment Agent is designed to manage service department bookings efficiently. This AI tool ensures that every call is handled with care and offers full transparency. Notably, dealerships only pay for appointments that the AI successfully books, making it a cost-effective solution.
Numa Call Intelligence Agent
The Call Intelligence Agent enhances communication further by recording and summarizing conversations between service advisors and customers. This tool not only aids compliance but also scores interactions, providing valuable feedback for improvement. Managers benefit from gaining insight into team performance, ensuring high-quality service delivery.
CEO Tasso Roumeliotis shared, “2025 is a pivotal year for the automotive industry, with AI agents fundamentally changing dealership operations much like electricity transformed manufacturing.”
Numa’s impressive track record highlights its success in this space. Over the past year, the company has answered more than 20 million calls and has helped recover over 2.2 million service appointments, saving dealerships upwards of $1 billion in repair order revenue.
In addition to launching these AI agents, Numa secured $32 million in Series B funding in 2024, bringing its total funding to $48 million. It also ranked #168 on the 2024 Inc. 5000 list, spotlighting its rapid growth within the industry.
Looking forward, Numa will be present at the 2025 NADA Show in New Orleans, aiming to connect with dealership leaders and showcase how their AI agents are revolutionizing the future of auto dealerships.
For more details on Numa’s offerings, visit www.numa.com.
About Numa
Numa is dedicated to reshaping dealership operations through advanced AI technologies. With a commitment to enhancing customer interactions and improving operational efficiencies, Numa is paving the way for a future where AI is integral to the daily workings of auto dealerships across the U.S. and Canada.
Tags: Numa, AI agents, auto dealerships, customer service, automotive technology, dealership efficiency.
What is the Numa AI Agent Platform for auto dealerships?
The Numa AI Agent Platform is a technology tool designed for auto dealerships. It helps them communicate better with customers using AI. This platform can answer questions, set appointments, and make the buying process smoother.
How does the AI platform help customers?
The AI platform helps customers by providing quick answers to their questions. This means they can get the information they need without waiting. It also helps set up appointments for test drives or service, making it easy and convenient.
Is the Numa platform easy to use?
Yes, the Numa platform is user-friendly. Dealership staff can easily learn how to use it, and customers find it simple to interact with. It aims to make both buying and service experiences straightforward and efficient.
Can the AI platform improve sales for dealerships?
Absolutely! By responding quickly to customer inquiries and providing helpful information, the Numa platform can lead to more sales. Happy customers are more likely to buy a car or return for service.
How do dealerships get started with the Numa AI platform?
Dealerships can sign up for the Numa AI platform through their website. After signing up, they receive training and support to help them get the most out of the technology. This makes it easy for any dealership to start using AI to improve their operations.