Generative AI is set to transform the workers’ compensation claims process, offering adjusters much-needed relief by enhancing efficiency, communication, and customer experience. As AI technologies evolve, they promise quicker resolutions and significant savings in claims management. However, challenges remain, including the need for continuous training of AI models and understanding their limitations. Insurers must carefully…
Generative AI is set to transform the workers’ compensation claims process, offering much-needed support to adjusters. By enhancing efficiency, communication, and customer experience, AI technology promises faster resolutions in claims management. As the insurance sector embraces these advancements, challenges such as data quality and the necessity for continuous model training must be addressed. Industry leaders…