Turning Off Automation Engine for Advanced AI Agents in Zendesk: A Step-by-Step Guide for Optimal Performance
The automation engine is a key feature that enables AI agents to chat with visitors effectively. For Zendesk messaging, the automation engine automatically activates when you connect your AI agent and deactivates when you disconnect it, ensuring a seamless experience. However, with Sunshine Conversations, you need to manually control the automation engine by connecting or ...
