Google Updates Contact Center Solutions: Genesys Addresses Customer Experience Disconnect in Modern Support Systems
This week’s No Jitter Roll covers exciting updates in enterprise communication and collaboration. Google enhances its Customer Engagement Suite with new AI voice models and a Conversational Agents console for improved customer interactions. Talkdesk introduces After Hours, an AI solution for managing customer queries outside business hours. Authenticx launches an AI-powered quality management tool tailored ...
