Articles for tag: AI Agents, customer service, Network Operations, NVIDIA, operational efficiency, ServiceNow, telecom industry

March 3, 2025

ServiceNow Unveils AI Agents Transforming Telecom Services for Enhanced Efficiency and Customer Experience

ServiceNow has unveiled new AI agents specifically designed for the telecom industry, developed in partnership with NVIDIA. These AI agents leverage NVIDIA’s advanced AI tools to streamline critical customer service and network operations tasks for communication service providers. They will tackle key challenges such as network repairs, service disruptions, and billing issues, providing intelligent, proactive ...

March 3, 2025

Market News

Ai Agents

Prodapt Launches Telco AI Factory on ServiceNow to Enhance Enterprise Productivity and Transform Telecommunications Operations

Prodapt, a leader in consulting and managed services for the telecom industry, has launched AI agents on the ServiceNow platform to boost productivity and enhance customer experiences. These AI agents, starting with the Customer Churn Prediction Agent, will streamline operations by connecting various systems and tasks across enterprises. With strong expertise in the telecom sector ...

March 3, 2025

Market News

Ai Agents

Transform Telecom Efficiency: ServiceNow Launches AI Agents to Enhance Productivity Across the Entire Service Lifecycle

ServiceNow has launched new AI agents specifically designed for the telecom industry to boost productivity throughout the service lifecycle. Built on NVIDIA AI technology, these agents aim to automate common customer service and network operation tasks. By doing so, they help communication service providers quickly resolve issues, enhance customer experiences, and streamline operations. The AI ...

March 3, 2025

Market News

Ai Agents

Prodapt Launches Telco AI Factory on ServiceNow to Enhance Enterprise Productivity in Telecommunications Industry

Prodapt has announced the launch of AI agents on the ServiceNow platform, designed to enhance operational efficiency and customer experience for telecom and technology companies. These custom AI agents, starting with the Customer Churn Prediction Agent, aim to streamline workflows and boost productivity across various business functions. By leveraging the capabilities of ServiceNow, Prodapt is ...

February 13, 2025

Market News

Ai Agents

Optiva Integrates Agentic AI into BSS Using Google’s Gemini Models for Enhanced Telecom Solutions and Intelligent Automation

Optiva, a leader in telecom billing and revenue management software, has announced the integration of agentic AI into its BSS platform, powered by Google’s Gemini technology. Unlike traditional chatbots, this advanced AI can operate independently, making decisions and completing complex tasks. With this new capability, communication service providers can enhance operational efficiency, reduce costs, and ...

February 12, 2025

Market News

Ai Agents

Optiva Introduces Agentic AI: Transforming Telecom BSS with Advanced Automation and Enhanced Customer Experience.

Optiva Inc., a leading provider of cloud-native billing and revenue management software for the telecom industry, has announced the integration of advanced agentic AI powered by Google’s Gemini models into its BSS platform. This new technology enables communication service providers to perform tasks independently, enhancing operational efficiency and customer experience. With AI agents like Amica ...

January 14, 2025

Market News

Ai Agents

Korean Telecom Carriers Compete in AI Agent Innovation for Enhanced Customer Experience

South Korean telecom companies are diving into the personal AI agent Market, competing with global tech giants. These AI agents can perform various tasks like answering calls, summarizing conversations, and translating languages—making them valuable tools for everyday life. SK Telecom’s AI agent, A., gained over 5.5 million users shortly after its launch, and the company ...