Articles for tag: agent oversight, AI monitoring, customer experience, customer service, Real-time conversations, service cloud, supervisor tools

February 22, 2025

Enhance Supervision with Live AI Agent Monitoring: UnofficialSF Launches Innovative Tool for Real-Time Insights

The newly introduced Live AI Agents View in Service Cloud transforms customer service by allowing supervisors to monitor real-time conversations between AI agents and customers. This feature addresses a crucial need for oversight, empowering supervisors to oversee AI interactions just like they have with human agents. With the ability to live monitor and transfer conversations ...

February 22, 2025

Market News

Ai Agents

Enhance Supervision with Live AI Agent Monitoring: UnofficialSF Launches Innovative Tool for Real-Time Insights

Autonomous AI agents are transforming customer service, but service leaders often wonder what these agents are communicating with customers. The newly launched AI Agents tab in the Service Cloud Supervisor experience allows supervisors to monitor these interactions in real time. This innovative feature gives supervisors the ability to see ongoing conversations, identify when human intervention ...