Articles for tag: AI acquisition, conversation data, Cuein, customer experience, customer interaction analysis, ServiceNow, technology integration

January 18, 2025

ServiceNow Plans Cuein Acquisition to Enhance Agentic AI Capabilities and Strengthen Its Roadmap for Future Innovations

ServiceNow has announced its plan to acquire Cuein, a California-based company specializing in analyzing conversation data. This acquisition is crucial for enhancing ServiceNow’s AI systems, allowing them to provide real-time insights from a variety of customer interactions, such as chats and calls. Cuein’s technology aims to improve customer satisfaction by identifying trends and root causes ...

January 18, 2025

Market News

Ai Agents

ServiceNow Acquires Cuein to Boost AI Agent Capabilities and Enhance Digital Workflow Efficiency

ServiceNow is set to boost its artificial intelligence capabilities by acquiring Cuein, a company specializing in analyzing conversation data. This collaboration aims to enhance ServiceNow’s AI agents by improving their ability to process customer interaction data and turn it into useful insights. The acquisition is expected to complete in the first quarter of the year, ...

January 17, 2025

Market News

Ai Agents

ServiceNow Acquires Cuein to Enhance AI Agents with Powerful Conversation Analytics for Superior Customer Experience

ServiceNow, a leader in AI-driven business solutions, has announced its acquisition of Cuein, an innovative platform that specializes in analyzing conversation data powered by artificial intelligence. This move aims to boost the capabilities of ServiceNow’s AI Agents, allowing them to better understand and transform customer interactions across various channels into usable insights. By bridging fragmented ...