How AI Agents are Revolutionizing Customer Experience for Brands and Consumers
AI is revolutionizing customer experience by making it more personalized and efficient. According to Luke Willemse from Decisioneering, AI’s growth goes beyond basic chatbots, enabling brands to proactively address customer needs and resolve issues quickly. New AI technologies, like Medallia’s Athena, analyze customer interactions, understand sentiments, and help predict trends, ultimately improving how companies engage ...
