Articles for tag: AI solutions, Contact Center, customer support, Enterprise Automation, Personalized Service, Scalability, Voice AI

Market News

Top 6 Voice AI Agents Revolutionizing Contact Centers for Large Enterprises

Voice AI agents are changing the way large companies run their contact centers by automating customer interactions. This technology allows businesses to provide faster and more consistent support while freeing up human agents to tackle more complex issues. These advanced solutions make customer service more personalized and accessible. In this article, we’ll discuss effective Voice ...

Market News

Empowering AI Agents with OpenAPI: A Practical Guide to Microsoft Semantic Kernel Tools

The Semantic Kernel team welcomes back guest author Akshay Kokane, who shares insights on enhancing AI agents using Semantic Kernel and OpenAPI specifications. In his new article, he explains how these tools can easily integrate existing APIs, allowing AI agents to access valuable data seamlessly. By utilizing plugins, developers can create collaborative multi-agent systems that ...

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