Saxon.ai is dedicated to transforming the landscape of retail and e-commerce through advanced AI technology. The platform focuses on enhancing operations and optimizing customer engagement, making shopping experiences smarter and more efficient. With a user-friendly interface and innovative solutions, Saxon.ai is positioned as a leader in the integration of AI into business practices. Whether you ...
Cognigy has been recognized as a Top Supplier in Retail for 2025 by the EHI Retail Institute, showcasing its leadership in AI-driven customer service solutions. At the Reta Awards, Cognigy shared this prestigious honor with the Schwarz Group, known for leveraging Cognigy’s technology in the innovative Lidl Instore Voice Assistant (LIVA). This AI solution allows ...
This article discusses the challenges AI faces in creating genuine customer interactions in retail and distribution. Despite advancements, many AI systems struggle with empathy, leading to dissatisfaction among consumers. A recent MIT Sloan study shows that a majority of customers feel their experiences have worsened with AI, primarily due to difficulties in reaching live agents. ...
Palona AI, a startup aiming to compete with giants like Amazon, has raised $10 million in seed funding to enhance customer interactions with advanced AI agents. Unlike basic chatbots, Palona’s agents focus on meaningful conversations and sales engagement. Brands like Wyze and Pizza My Heart are utilizing this technology to improve customer relationships, increase sales, ...
At the NRF 2025 Retail’s Big Show, Greg Petro, CEO of First Insight, discussed the role of artificial intelligence (AI) in retail. He emphasized the importance of embracing AI as a tool to enhance productivity rather than fearing it as a job threat. Azita Martin from Nvidia echoed this sentiment, suggesting that while AI may ...
Join our insightful webinar exploring the transformative power of AI in today’s business landscape. We are now in the third wave of AI, focused on autonomous agents that perform tasks faster and more accurately than ever before. Discover how Salesforce and Slack are working together to make it easy for retail and consumer brands to ...
Google has unveiled new tools to help retailers incorporate its generative AI technology at the 2025 National Retailers Federation Big Show in New York. These options allow brands to create AI agents that enhance customer experiences by providing personalized product recommendations, answering questions in real time, and streamlining operations like inventory management. With Google’s Agentspace ...
Google has unveiled new generative AI solutions for retailers at the 2025 NRF Big Show in New York. These tools are designed to help businesses create AI agents that improve customer experiences with personalized recommendations and real-time assistance. Google’s Agentspace platform allows retailers to build custom AI bots, enhancing operations by automating tasks like inventory ...
Talkdesk, Inc. has launched Talkdesk AI Agents for Retail, a solution designed to enhance customer service in retail with intelligent automation. These AI agents operate 24/7, handling complex tasks autonomously and providing personalized shopping experiences by adapting based on real-time interactions. Key features include easy design using natural language, seamless integration with existing systems, and ...
At NRF 2025, Google Cloud launched innovative AI tools aimed at transforming the retail landscape. These new offerings focus on enhancing customer experiences and streamlining operations amid rising costs and complex supply chains. Key features include Google Agentspace, which allows retailers to create smart AI agents for tasks like inventory management and personalized customer service. ...
