Cognigy and Schwarz IT Triumph at Retail Award for Innovative AI Solutions in Customer Engagement and Automation
Cognigy has been awarded the Top Supplier Retail 2025 Award by the EHI Retail Institute, recognizing its leadership in AI-driven customer service solutions. The company shares this honor with the Schwarz Group, which utilizes Cognigy’s technology for the Lidl Instore Voice Assistant (LIVA). This AI assistant enhances store operations by allowing employees to access critical ...
